My brothers partner died tragelly and left four children behind on the 10th August.
I was due to fly from Christchurch to Auckland on the Wednesday on the when I got a telephone call on the 11 August 2009. I rang Jetstar to advise them of the death of my brothers partner and to request that the flight be rebooked to another date. I was advised at the time and even today 19 August that they needed proof of the murder. I sent them a fax on the Wednesday advising I would also not be making the Friday return flight from Auckland to Christchurch.

My fax to them clearly set out what had happened. Air New Zealand has been wonderful over the incident. They took car of everthing for me.

To make matters worse I have tried to get vouchers for a flight dated 04 August between Christchurch and Auckland which was subsequently delayed more than three hours due to mechanical faults. The vouchers have not been set and to make matters worse they still have not credited my credit card for my brothers flight on the same day.

This airline has no feeling for its passengers in the time of grief.