Ordered custom couch from Linders in Laguna Hills, Ca. Was told it would be 6 to 8 weeks. Four months later I was called and scheduled delivery...they never showed up! This happened not once, but THREE TIMES! Refused to return my phone calls, lied about progress of order, manager pretended to be unavailable when I showed up at store! Called one afternoon and reached warehouse by accident. Driver told me they routinely treat customers this way. I can't believe they are still in business...my guess is that they have cash flow problems, not to mention a lack of scruples! Would NEVER do business with them again!!

My wife custom ordered me two couches for my birthday. Our whole house is furnished with items from Linder's. We have been loyal customer's for many years. When she ordered the couches, she was told five weeks in November 2010. OK no problem. our couches came four weeks late. They called us and said they were available in Garden Grove or they could be delivered. We are guilty of trying to save a buck and three days and taking two trucks to Garden Grove and picking up our furniture. When we got them there everything appeared in order. We saw some holes in the protective cardboard but there was plastic, cardboard, Styrofoam, and a dirt cover. We could see no holes going to our couches. We had a good drive so we wanted them to stay wrapped and protected. When we got home, we unloaded the couches in our huge back yard and carried them through our huge sliding glass door into our good size living room. We unpacked them and found concealed under the cardboard that had been shifted, holes rubbed through the front left arm's of our brand new couches. They had been stored on their side obviously to save floor space in a warehouse and slide around on there side's, maybe done by the shipping company loading them in or out of the semi truck. However there is no way it was done by us. We contacted Sue in Garden Grove customer service, and after exchanging pictures and video that would show any half educated person with an ounce of common sense that we did not do this. Linder's says that we must have hit a wall with both couches. After looking at everything you can clearly see how all the holes line up and the Styrofoam is discolored from heat from being dragged. They will do nothing to help. the furniture is useless in my garage. I do not have alot of money but i have alot of time. I am dedicating a lot of time to protesting in front or Linder's stores. I will inform people who they are dealing with. I will give some people gas money to go elsewhere and if the law permits I'm going to grill and give out hot dogs and ask people to shop elsewhere. I want to see Linder's profit's drop. It's now my goal and my destiny. HMMMM yeah I'm pissed off...

I HATE Linder's Furniture. DON'T ever shop there. We ordered furniture in July and now our sofa MAY come in December after being promised a 2 week delivery. I despise, Ana "Banana" the sales person, Jay the manager, Bertha the customer service supervisor and all other people who have jacked me around for over three months! Who knows if we will even have our sofas matching... I have been promised that the leather dye-lot won't matter, but I can't trust a single thing they have said to me. They have lied to me, not called me back and continue to hinder any sort of communication. I can't get a hold of any sort of corporate person to submit a complaint to, so I am stuck doing this. HONESTLY, I never complain, but these people and their lack of customer service has taken me over the edge. The fact that I haven't used a swear word in this review is a testament to my restraint! On top of getting crappy customer service and having to sit on lawn furniture, the love seat we did have delivered after 6 weeks has already had part of the leather flake off... So much for Ana "Banana" telling us that it was FABULOUS quality. The repair man told me that it was Chinese crap. NICE. NICE. NICE. I have spent well over $2000 on Chinese crap that has YET to be fully delivered after 3 months!!! DON'T SHOP AT LINDERS! Go to Living Spaces or somewhere else... If you have to spend money on Chinese crap, at least it will be in your house when you need it.

We ordered a set of sofa, paid fully for it, was promised the sofa will be sent in 3 weeks after order date on July 11th, 2010. I left the country and my son kept calling them and he kept being bounced from person to person and to customer service. He wanted to cancel the order but was not allowed because it was a special order. In this case Linder's furniture broke the contract first by not sending the sofa as promised. But up to now, they still try evade every time my son calls. both my sons are college students so they are quite busy. I am hoping someone can advice me as to how I can sue this company. I have filed a complain to ftc, the government consumer protection agency. I have also emailed them about it. I guess they think I cannot do anything about it. Should I file a police report first now before proceeding?

Bought a bed (not set) from Linders Furniture on 4/17 and was told it would be ready in about 3 weeks for delivery. Now, at the end of 4 weeks, I was told it would Linders would not have it from the manufacturer till June 10th. That is 8 weeks. Requested a full refund as I need a bed sooner and was told I could get a refund minus 10%. I said that is unacceptable especially since the Terms & Conditions specifically state a full refund will be granted for an unreasonable manufacturer delay. The extremenly rude customer service agent at Linders stated 3-6 months is what is considered unreasonable, which is not stated on the Terms & Conditions. I will never purchase another item from them and I plan on filing a complaint with the Better Business Bureau as well as consulting with an attorney for help.