Linens 4 You Reviews
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Marocko
February 3, 2010
Double bill
I ordered a dustruffle before Christmas. It was not a custom order and should have been shipped fairly quickly. We have yet to receive the order and they charged my card twice!! I was really looking forward to matching the dustruffle to a quilt my mother made for me! Boo Hiss Linens 4 You!
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Magg
February 2, 2010
Terrible company
I ordered $475.00 worth of bed sheets from Linens 4 You on December 26, and my account was charged immediately for the full amount and they sent a confirmation email. After 20 days, I have yet to receive the order, and their website shows no sign of the order being shipped or any projected shipping date. I have attempted to contact them by phone, but the recording claims that they are too busy to accept my call, and that I should email their 'sales dept.', which replied via a robotic email. I have read other complaints of goods charged for and not shipped for months and months. I will give them another day or so to respond to me, then contact the state attorney general's office.
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Rudger
January 25, 2010
Avoid at all costs
Check out Linens4you with the BBB of South Florida. They have an F rating. They take your money, never ship the merchandise, then never issue refund. They have been reported to the Florida Attorney General's office. They are not located in Oregon.
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Vicks
January 19, 2010
Awful company
I placed an order for multiple items back in September. I paid in FULL on my credit card and to date, I have received NOTHING. I have called and emailed innumerable times, and no one will respond to me. I am so discouraged and disappointed with this company. DON"T be fooled by their ad for great customer service. I am out almost $250.00 and have NO merchandise to show for it.
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Parren
December 28, 2009
Simply awful
I placed an order with linens4you.net. Two comforter sets were ordered. One was priced at $39.99, which I was told was advertised incorrectly. The real price was $225. I ordered it, anyway, but then was advised that it was discontinued. The other I purchased for $280. When I got the "turquoise" comforter, it was more of a slate blue. I returned it according to their very specific instructions. Yesterday was four weeks since they received it, and I have yet to be issued a credit to my charge card. The company has "recently gone through a change in ownership, which has delayed my request for a reversal of the charge." They tell me that now I have to contact my card company, who is then to contact Linens 4 You about the reversal. Hogwash! Don't order from this company. Customer service is not their concern.
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Adrian
August 13, 2009
Charged twice
I ordered a dustruffle before Christmas. It was not a custom order and should have been shipped fairly quickly. We have yet to receive the order and they charged my card twice!! I was really looking forward to matching the dustruffle to a quilt my mother made for me! Boo Hiss Linens 4 You !
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Lanna
January 6, 2009
Awful experience
I placed an order in August 2008 for some sheets. They charged my credit card the same day and sent a confirmation number to use to check the progress of my order.
After a month had passed with no shipment received, I started to check regularly on their website to see if the order was shipped, but each time it only showed as 'ordered'. At approx. 6 weeks after the order, I began trying to contact them. I first tried by phone, but one number was disconnected and the other kept going to an answering machine, so I left messages but they never returned my calls.
I then tried faxing them to cancel the order, but again had no response. I emailed on numerous occasions but never received an answer. Meanwhile, my order STILL shows as 'ordered' on their system. I have yet to reach anyone by phone, fax or email! At one point when I went online to their site, they said they were updating the website and to be patient. However, nothing has happened yet and it has been 5 months now.
I recently filed a complaint with the Washington state Attorney General's office and they are starting an investigation. I encourage others to do the same, as this is obviously not a reputable company!
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November 5, 2008
Scam and cheating
I purchased a comforter set from this company in May 2008. My purchase was paid for with a debit card. They promptly took their payment. I finally received the product in June, and was not satisfied with the color. I returned the merchandise to the company. They received it on July 3. It is now November, and I have yet to receive a refund. They keep insisting that I contact my 'credit card company' to issue a form to reverse the charges. My bank does does offer this service for payments on my debit card.
After several calls and emails, I was told on August 3 that they would be happy to issue a refund by check, but to allow 3-6 weeks. It has now been FOURTEEN weeks and all I get out of them is an explanation of how the company has gone through a change in ownership and my refund has been delayed due to changes in policy. I have also been told that my emails were not answered because the communications offices were closed due to renovations.
I have given them every opportunity to make things right. I have sent numerous emails, made phone calls, and mailed a certified letter, with supporting documents. The letter was signed for on 10/24/2008. Still, no return phone call or any correspondence.
My conclusion is that Linens 4 You wants this matter to be handled in court.
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