Lingo, Inc.

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Category: Services

Contact Information
7901 Jones Branch Drive, 9th Floor, McLean, Virginia, United States

Phone number: 888-546-4699
lingoinc.com

Lingo, Inc. Reviews

HemD34 April 12, 2010

A consumer ripoff

Service for VOIP was ordered in August '09. It took several calls to properly set up service, but once it was established I was very satisfied. VOIP is intended to replace your costly landline charges and once service was working, we promptly cancelled. We live however in rural Indiana and cancelling the landline also cancelled the dsl service needed to run lingos VOIP properly. We attempted for several months to get a working dsl company in to replace the old one, however were not able to get anyting but satellite which VOIP is inconsistant with. Re-establishing the old landline and dsl would cost a large reinstatement fee and thus cancel out the need for lingo all together. I paid for the upfront fees, the 6 months service fees, although we only used 3-4 minutes of call time and a seventh month regular item fee. When calling to cancel due to circumstances, I was told the 'cancellation fee' which was never told upfront to begin with would be waived due to the circumstances. Today they have implemented the 99.95 cancellation fee against my bank account and the customer service rep, on a first name basis only, MARVIN, #311103 was anything but helpful and all but rude. IF YOU HAVE HAD ISSUES WITH LINGO, HERE IS THEIR FAX NUMBER TO CALL, FILE YOUR COMPLAINT OR THEY WILL CONTINUE TO TAKE ADVANTAGE OF GOOD PEOPLE.

September 30, 2008

Fraud and scam

I switched my VOIP service from Lingo to Comcast in May. I attempted to make several phone calls to Lingo to cancel my account, but was never able to speak to a customer service rep. Instead I heard a voice message telling me that Lingo's voicemail box was full before my call was dropped.

At the end of May, I sent an e-mail to Lingo requesting that my account be canceled. This message was returned undeliverable. I got through in September to cancel and requested a credit for the months I had been charged since switching to Comcast. I was refused. I contacted American Express to file a dispute on the charges and was informed by my customer service rep that she had initiated the dispute and charged back $55.33 to Lingo for two of the service months in question. Within 24 hours Lingo sent me a 'Final Notice Prior to Placement with a Collection Service'.

My attempts to resolve this issue with Lingo have been refused. Customer service reps simply cite their policy that cancellations can be made only by phone. When I insisted I had made several attempts, I was informed that my claim was impossible since they have 24/7 customer support. I have requested my phone records from Comcast to support my claim. Even tonight I experienced the same voice message stating that the Lingo mailbox was full before my call was dropped.

Lingo has threatened to refer my case to collections if I don't pay within 10 business days. These charges are unfounded and I am resolved to fight to ensure my good credit rating and bring Lingo's business practices to light.