Worst customer service experience ever. My unit has consistently had issues with overheating, but it did not degrade the performance of the wireless speeds. That changed recently and I'm basically operating at modem speeds. It is clear this is a known issue from reading blogs on this model (WRT310N) but Linksys denies it. Because my unit is a month out of warranty the company will not even help troubleshooting the device without a $30 payment. Next I was forwarded to "customer service" with the promise of a replacement unit and a case #. The customer service rep could not locate the case # and spent the next 10 minutes trying to sell me a new router or a refurbished router. No offer or interest in replacing the unit. Sorry Linksys, never again.

This story tops alot of these Linksys complaints, its absurd how they ripped me off! I Paid $29.99 to a technical support phone rep to update my firmware on my wireless router, which was out of warranty. They explained this would take away the slow connection times I was recently having, but in all other ways the router was working perfectly before my call to them. Hey, I get this; a faster, newer router for $29.99 did not seem bad. They can not continue updating all their products for free, for life. However, the firmware upgrade failed, (after two hours of other troubleshooting and phone disconnections). The tech had gained remote access to my computer and was attempting to do this firmware upgrade off-site through his remote access, but again I was only left with a message saying "firmware update failed". The failure of this firmware upgrade left my router totally dead, the software was completely broken and non-repairable according to the second rep. (by the way, the first rep. responsible for attempting the failed ugrade had to "call me back" and did not, go figure!). They finally said there was nothing that could be done but to buy a new router, my $29.99 was non-refundable of course, and that they were happy to sell me a new router! What a FRAUD and ILLEGAL activity, they break the router remotely and then try to sell you a new one! There was no disclaimer explaining they may render my device completely inoperable if this 'update' failed. I spoke to many other customer service representatives after and tried speaking with supervisors about them replacing my router which they were solely responsible for destroying but of course was turned down on all attempts. This was an absurd mis-treatment of a customer not to mention seems illegal and fraudulent. I have read alot of complaints about LINKSYS blatantly ripping customers off and this is simply another very obvious example of this. I truely can not believe anyone can get away with this! Linksys: replace my router which your tech destroyed through mis-guided troubleshooting.

Purchased a wireless router last year and simply needed to reconfigure the security settings. After several personal attempts and internet research (including the 'trouble-shooting' and 'helpful hints' sections from the company's website) - I finally phoned tech support. I was told that my problem was easy to fix but that the product service warranty had expired and that if I wanted tech support I needed to buy an extended service warranty package.

I will never purchase another CISCO / LINKSYS product again - furthermore, I will go out of my way to warn others against purchase of these products.

Purchased a linksys wireless router and tried to install/configure it. The wizard would not work - error messages saying factory resets were not working. Called support line and the person who had very bad accent wanted me to pay for the support for a tech to remotely access my computer. I told them I was not paying for service ona brand new product tha should work without support. She just kept repeating herself - 'do you want to avail to this service?' I finally hung up. Scam to get more money.

I bought a range extender for my wireless router as one room in my home had a bad signal. The "easy" startup disk didn't work so I called Linksys. They told me they could help manually configure the range extender but, since the router was purchased previously and out of warranty, they could not tell me how to configure the router to be compatible with the range extender without paying for the service (BOTH linksys products)!!! I said do you want me to return a $100.oo product since I cannot figure out how to sync the two or spend 5 minutes helping me with a simple configuration? They could care less. I asked for a supervisor and after being on hold for 45 minutes, they hung up on me. Unbelievable!!! I am fit to be tied. What kind of customer service is that? Guess I'll return the product and they wont get the sale. What a sad, sad company!