So this is the second time we've had to call about our router. First of all, the rep. I spoke to was very hard to understand which made the conversation very difficult. It seemed like she was merely reading from a script and didn't actually know what she was doing. After a while, it seemed like she had given up trying to help and told me that my router was not supposed to work with broadband speeds or something and that I should upgrade to model number XYZ for X amount because it works for higher speeds. I told her that not only had the router worked perfectly fine before, but that I was not going to pay for a new router just because she couldn't figure out how to fix it. Eventually after giving me the runaround and being generally not helpful, I asked to speak with a supervisor. She told me that her supervisor was speaking to other customers, and I told her I'd be happy to wait on hold. Instead of agreeing, she once again suggested I just buy the newer router. After insisting she transfer me, she put me on hold. I waited 5 minutes and was disconnected from the call. I will never be buying a Linksys product again.