Liquidation.com an internet auction site is a scam let me tell you about my experience. I won 2 auctions from the company. One was for 24 Karat Gold Bangles and 24 Karat White Gold Bracelets. The second auction was for 2008 Geneva His and Hers matching watches that showed in the advertising that MSRP is $149.99 for each pair.

Liquidation.com is a scam. The 24 Karat Gold Bangles and 24 Karat White Gold Bracelets are not gold. Every Jewelry store I went to has told me it is not Gold and especially not 24 Karats.

Liquidation.com is a scam. The Geneva watches was advertised as MSRP $149.99 per pair the watches I received also have these same tags. This is a gross misrepresentation the watches are clearly not worth more than $5.

The company is a total fraud I was charged $190 for logistics and shipping for a 20lb item and charged separately for each auction. So in total I was charged $380 for logistics and shipping for items that weigh no more than 35lb. Once the items arrived at my house I was then again charged $80 via COD for each item so approx $190 for both auctions. I was charged twice for shipping and logistics for both auctions.

The company I believe is fully responsible for this fraud because I did not pay the seller. I had to wire the funds directly into Liquidity Services Inc's bank account. I am not allowed to contact the seller. The company is the only point of contact. I believe this is an issue of fraud as well their practice of charging twice for shipping and logistics is unbelievable.

I bid, won, and paid for a pallet lot of 25 pieces that I was going to use as xmas gifts for family and friends. It was to be delivered before Xmas '07. By December 21st with no deliveries of the merchandise, I was concerned and emailed to Liquidation.com about the status of my order. I also called the same day and I was told that the vendor had eight days to send out my order. I responded that it had already been 12 days and that the auction site stated that Liquidation.com was responsible for shipping. The buck was passed by Liquidation.com to the vendor. I was told that the vendor was responsible for delivery. After NOT being satisfied with my communications with Liquidation.com, and I made them aware of this fact to which they were quite indifferent, I was left with no option but to wait for the shipment. Then, on the 23rd of December, I found out that my order was canceled by the vendor. I went on line and found that the items had been re-listed. I called and asked why I couldn't just get the items listed on the auction web site in place of the ones that had been canceled. I also explained my situation and that I would pay extra for quick shipping. I was told apathetically that in the "terms and conditions" that this was a possibility. I asked what I would receive in return. I was told that I would receive all my money back, and that the vendor would be fined, but that I would not receive any of the fine, though clearly I was the one who had suffered the loss and was left with nothing for Xmas.

To ad a little salt to my wounds, Liquidation.com sent me this on New Years Eve:

"On Dec 31, 2007 9:14 AM, via RT <[email protected]> wrote:
-- Dear Buyer,
The seller has six business days after payment to ship out the
merchandise.
Sincerely,
Buyer Relations"

This email was in response to my email from Dec. 21st

A few things to point out here:
1) Liquidation.com was responsible for the delivery.
2) Originally they said the vendor had eight days to ship, yet the auction site owned by Liquidation.com had the delivery as the responsibility of Liquidation.com.
3) The email stated that the vendor had six days to start the delivery; the customer relations agent I talked to on the phone stated eight.
4) The first inquiry was 11 days after the purchase meaning even with weekends as “non” workdays, shipment should have been started.
5) The response by email was 21 days after the purchase.
6) The response by email was eight days after the transaction had been canceled.
7) The vendor had to pay Liquidation.com a fine ($200.00 is what I would be fined if I canceled the transaction, so I figure the amount to be similar).
8) The buyer did not get any type of reciprocity from Liquidation.com, although fines were levied.

My conclusions are:
1) Liquidation.com has absolutely no interest in anything other than money
2) Liquidation.com has no interest in customer service.
3) Liquidation.com has no interest in keeping their side of any deal.
4) Liquidation.com will lie to cover their own tracks
5) Liquidation.com will not step up to make things right
6) Liquidation.com will always pass the buck
7) Liquidation.com will throw anyone or anything under the bus
8) Liquidation.com has employees that have no idea what the company policies are, and Liquidation.com does not seem to care about this gross negligence
9) Liquidation.com is a company with ill-intentions and should be dealt with very, very cautiously
10) Liquidation.com is a bad company to do business with at all.
11) Avoid Liquidation.com or you can expect to be burned.

Thank you for your interest
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