This ignorant rep sent me an e-mail after i asked to cancel my subscription stating they would not cancel it. to preface this, i received the four books i ordered before the deadline and was sent an email prior to this one verifying it. here are the prior emails (first section). the second section is what i received after i submitted my cancellation.

************************************************************
MESSAGE: i ordered 4 books and it was charged to my credit card and you all are charging me AGAIN for other books. what is going on here? is this a scam? and why does it say my charge to my credit card was adjusted and it has clearly been charged?

Dear Member,

Thank you for contacting us. We received your $35.12 payment. Please be assured it was applied to your account twoards two contract fulfilment charges. We apologize for any confusion regarding your balance.

In reviewing your account, the outstanding balance is for an order that was recently shipped and two contract fulfilment charges. Thank you for allowing us to explain the charges on your account. When you joined Literary Sel Book Club, you received a valuable introductory package of low cost books and you agreed to purchase 4 books within 2 years. However, our records indicated you have not purchased the required number of books in the specified timeframe.

Per your membership agreement, we have unfortunately found it necessary to suspend your account and to add a charge for the books you agreed to buy when you joined the club, but have yet to purchase. This process was outlined in the membership materials you received with your introductory selections.

Once the total balance due of $70.16 has been paid, you will be sent a catalog and redeemable contract fulfillment book vouchers to select the books you choose to receive, and your book club account will be reactivated. Your books will be shipped at no additional charge once you redeem your vouchers. Please feel free to contact us again, if you have any additional questions or concerns.

Sincerely,
Customer Service Representative Anne 0442
****************************************************************

you received my order by 7/24 and that was the contract date. why are you not upholding your agreement? there were no prior orders. why don't you look at my account before stating that i had prior orders shipped? any books you sent me were certainly returned by 7/24. i believe this is a scam and will report to the better busiiness bureau if not rectified immediately.


Dear Member,

Thank you for contacting us. We wish to confirm that we have credited your account for the return of the 06/01/09 shipment of the Featured Selections "Lost"/"True Detectives".

Arrangements have been made to remove the $70.16 Contract Fulfillment charges from your account. Please feel free to contact us again, if you have any additional questions or concerns.

Sincerely,
Customer Service Representative Karen 305


HERE IS THE SECOND PART AFTER I REQUESTED CANCELLATION:

Dear Member,

Thank you for contacting us. Unfortunately, due to the volume of email that we receive each day, we are no longer able to retain a record of our past correspondence with members.

Although we would like to comply with your request and cancel your account, according to our records your commitment has not been fulfilled. You agreed to purchase 4 regular Club price book(s) during your first 2 year(s) of membership. Please feel free to contact us again, if you have any additional questions or concerns.

Sincerely,
Customer Service Representative Ron 0477


NEEDLESS TO SAY, I AM STILL TRYING TO GET MY MEMBERSHIP CANCELLED. THIS IS A PURE SCAM, PLUS - THEIR BOOKS ARE VERY HIGH PRICED. I'D RATHER BUY FROM AMAZON FOR WAAAAAY LESS.