12/30/2010
Several months ago we went into Lithia Toyota Medford store. Met JR the salesman. Showed us a nice Silverado 4WD, so we drove it with JR in front also. It had a "bump" on shifting and startoff. Told him we'd take this truck if he FIXED IT FIRST. I'm 63, Disabled Vet, I've been around the block a time or two. I was told by JR, "dont mention it till AFTER the sale, we have great warranty and will be fixed then.His PERSONAL guarantee, after voicing my concerns he guaranteed me couple more times it would be repaired. He and I talked at length about why I shouldn't do that, and upon receiving his verbal guarantee of repair we bought it. HMMM, , , , 4 trips to the Service Dept, still have the problem. At one point they told me it was NORMAL for that truck. No repair needed. Another time they told me it was break pads releasing from the rotors causing a bump. Finally had enough, confronted JR about HIS guarantee. It was set up for me to take it to Airport Chev in Medford. They acknowlege there is a problem, but werent authorized to look for the cause. Bottom line? I still have a poor shifting truck that shifts with a bump. Went right down and personally confronted JR. Bottom line, nothing he can do. I'm going to court soon, and putting a sticker type decal on the tailgate warning of doing business with Lithia in Medford. OH, he offered to take it back on another truck, paying wholesale on tradein. Paying to rid myself of this truck. Nope, I'm going to an independant shop, getting it repaired then going to court with them. BEWARE! Don't trust! Aftermarket warranties aren't worth ANYTHING! The money spent is just thrown away. I say stay a3way from ALL Lithia, this could have been avoided but they chose the route, I'm on it till the dead end. Lithia is NOT the place to do business.