It took my husband and I 13 months to finally receive our new loan modification from Litton. It was a horrible mess.. not to mention stressful. The individuals within their various departments (loss mitigation) are very unprofessional and lack the knowledge necessary to help you with any questions. Also, they do not return phone calls. We were fortunate enough to receive an email address from an individual within the Loss Mitigation department and we began to correspond via email rather than over the phone. We saved these emails and it was a good thing that we did - at one point, we did not think that the loan modification was going to be processed and it was only because we had this email trail that we were told that Litton had to honor the loan modification. They were worried about us taking legal action against them. Needless to say, we cannot wait until we are in a position to refinance.