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July 15, 2008
Unauthorized charges
I checked my online banking statement and there was a charge from live life lean on there. I have never heard of this company and never gave anyone permission to charge my account.
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July 15, 2008
Unauthorized charge
I had a deduction from my account on 7/11. I have not ordered anything from this company and don't even have a phone number to contact them. What to do??
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July 12, 2008
Fraudulent charges
Wu Yu Tea and Live Life Lean has a scam going. You set up for a trial offer for Wu Yu Tea and Live Life Lean fraudulently bills your credit card for the same product and service. We have spent hours on the phone to both Wu Yu Tea and Live Life Lean trying to cancel and have unauthorized charges removed. Each time you have to repeat information. We have had to be firm with both companies in order to have the charges credited back. Unless you enjoy spending hours on the phone dealing with uncooperative people AVOID Both of these companies. A $4.95 trial offer has costs us over $180. We have written confirmation numbers for the refunds, which we have been told will be issued next week. We will see.
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July 12, 2008
Fraudulent charges
I had closed my account with this company right after I received the first shipment of their product. I was just looking at my credit card statement and all of a sudden there is a new charge of $19.95!! I have not received any further products, emails, etc. I called the place and he said he could cancel from this point on, but not for the amount I was already charged. I told him that they need to google their company's name and look at all the complaints that have been filed... and if he did not remove the $19.95 charge that I would be in touch with the District Attorney's office. The $19.95 is MY money and they were not authorized to make this charge. I am not a happy camper right now!
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July 11, 2008
Unauthorized Charges from Living Life Lean
Unauth0rized monthly charges from Living Life Lean- called 800-273-7813 spoke to an agent who could not find me in their system (had to give the agent all my contact information and email it was not in their system) but they had my credit card # - I asked to speak to a supervisor after 25 minutes of haggling with the supervisor I finally received a product credit and a confirmation refund notice via email (which I only received because I gave them my email account information). I had to be very firm with the supervisor and she knew I was not going to accept NO for an answer.
How I accomplished getting a refund/credit was I asked the supervisor to provide me proof that I had authorized the charges - she could not do it and/or find it. She said everything is done monthly via email - I asked her to forward me the original emails - she could not do it. Remember when I originally called to inquire about the charges they did not have any information on me except my credit card #. I also mentioned to her the complaintsboard website - that got her attention - within 5 minutes of ending our conversation I received my Product Refund Confirmation (via email).
All I can say is be persistent - hope this helps.
Lori Albrick
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July 11, 2008
money withdrawn
money withdrawn from my account thats was not authorized i want it stopped
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July 10, 2008
Unauthorized Charges
After cancelling the Wu-Yi tea and this subscription for which I have never received anything, this company will continue to charge your account with unauthorized charges. Don't even think about calling them on the phone. I got the phone number from another victim and I was literally on hold for 30 minutes and then the line went dead. I contacted my bank to dispute the charges and I am currently in the process of closing the account and opening a new one...This is not worth all the trouble but I want the company to know they cannot do this to customers.
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