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Cinokes
June 22, 2011
Many emails later, we're still $500 out of pocket
We bought a video talking head for our web site last year for what we thought was a one-off fee, paid by AMEX. Later in the year, we started getting a lot of random billings on the AMEX card. Following investigation by AMEX we wrote livefaceonweb an email asking them not to bill us anymore and AMEX reversed all but $500 of the random billings. It seems livefaceonweb reckons we owe them this part but it's a mystery to us. Many emails later, we're still $500 out of pocket. I wouldn't recommend this service.
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alexbigman
February 5, 2010
NOT AS DESCRIBED - NO REFUNDS
Hi.
If you are attracted by the cheap price of $259 to get yourself a live spokesperson on your site and thinking about www.livefaceonweb.com to do it, STOP right there and read this before.
I contacted this company that operates using a quite modern site and I have to recognize that psychologically, when I see a modern website with a nice design, I immediately assume the company behind it is quite large and reliable : NO !!!
I made a payment of $300 to livefaceonweb.com to get a live spokesperson on my site and here is what happened :
First, I have to say : if that was to do again, I wouldn't.
Why ?
For a few reasons :
1- The video was supposed to be delivered in A COUPLE OF DAYS, it took 10 days instead. At this point, I knew that they were not reliable already. When a company advertises 2 days for the delivery, and one week after still nothing, then you know something is wrong.
2 - Imagine how angry I was when I saw that this clip that I payed $300 had to display a huge logo and link straight to their website from my site's homepage and that they refused to help me remove it ! When I told them that I judged that for $300 I did not think it was reasonnable to maintain a link from my homepage straight to their site, they had the b...s to ask me for another $150 to remove the branding !
3 - They won't accept to refund anything or to help me in getting this ridiculously big logo/link from my site : www.livefaceonweb.com is the biggest scam possible : DO NOT BELIEVE A SINGLE WORD THEY SAY, THEY WILL BE VERY SWEET UNTIL THEY GET YOUR MONEY AND THEN WILL IGNORE YOU COMPLETELY !
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