I started to take a reverse mortgage out with Live Well Financial and everything was a little slow but seemed to be on the up and up. We let them choose the appraiser as mandated by law from what I understand and got a closing date. We were given a sample hud statement and all was well. The day before the closing (Just after we had turned down an incredibly generous offer from someone to buy our home) we were told that something was wrong with the appraisal and they would have to do another. This came on the coat tails of a nasty letter my local agent got when she tried to tell the home office that in our state we could not close without a lawyer. I was told by this agent that we would not need a lawyer. When the new appraisal came back it was $65, 000 lest than the first appraisal and $75, 000 less than the offer that we had gotten. We have now decided to go ahead and list our home and after talking with 3 agencies their opinion is that we can put the house on the market for over $10, 000 more than the first appraisal that we got from Live Wells (bad appraiser). Listen these people are dealing with a portion of the population that does not understand the internet so you will not find complaints there - I know I looked. But ...try to call these people and they never answer the phone. Try it yourself here is their phone number 1-(866) 444-2096. Maybe I was trying to call in a month that they were really busy I have not tried to call them recently as I had to go on with my life. But after my dealings with them I feel that this is a company that may be taking advantage of elderly people. You see my opinion of a reverse mortgage is that they are gambling that you will die and they will get a large return on their money - the sooner you die the quicker they get a return. I felt this way when we were doing it and it did not bother me as long as I felt the "house rules" were fair. Giving and older person the least amount of money for their extravagant fees makes them very profitable. We were being asked to pay $19, 000 in fees when the average in most articles is around $15, 000. If you can not get a live person on the phone do not do business with that company!!! Especially a company that holds itself up to being a financial institution. Beware of the local agents they are being treated badly also - they are young enough to report it and the last time I looked there were 14 complaints against them from their own employes. I would never recommend this company to anyone!!! I lost a buyer for my home so my husband could retire, I lost 6 months of my tim trying to deal with them when they had promised no more than 2. Scam - who knows - unethical - that is my thought...