Bought a sofa with significant wear and tear. Spoke with Manager, customer service and everyone told me the same thing:
- upon purchase - with pickup - I waived all of my return rights including warranties
- upon purchase - even with store delivery - I can only exchange the item, cannot get a full refund
- In my case, they flat out refused to consider any remedies even without reviewing my order or offering to inspect the damaged sofa.

Each person I spoke with from the company, rehearsed the same scripted responses above, which leads me to believe that this is not a one bad store, but rather a corporate policy.

Of course, I can sue them, or dispute with my credit card, but it is a waste of time. I'm only hoping that this review will help the next person from being victimized from this company. Horrible, horrible customer service. Stay away.