ON JUNE 1, 2011 I WENT INTO THE RANCHO CUCAMONGA STORE AND WAS TREATED AS IF THEY DID NOT WANT TO DO BUSINESS. NOT ONE EMPLOYEE ATTEMPTED TO ASSIST ME IN MY PURCHASE. I MADE A PHONE CALL TO GE MONEY TO GET DOCUMENTATION NEEDED FOR MY TRANSACTION MYSELF AS EMPLOYEES WATCHED AND SOCIALIZED ENCLUDING THE MANAGER ON DUTY. GE MONEY EMPLOYEE ASKED TO HAVE LIVING SPACES EMPLOYEE CONTACT THEM. MANAGER REFUSED TO MAKE THE PHONE CALL. IN ATTEMPT TO RESOLVE MY ISSUE I CONTACTED JON BENSON AT CORPORATE LEVEL WHO ALSO DID NOT SEEM TO CARE OR MAKE ANY KIND OF OFFER OR SUGGESTION FOR MY TIME AND INCONVENIENCE. AFTER A CONVERSATION WITH ROB AND NOTICING HIS ATTITUDE I DIRECTLY ASKED ROB IF HE WAS EVEN GOING TO ATTEMPT TO MAKE THIS RIGHT. HIS RESPONSE WAS... "NO". IN DISBELIEF TO WHAT I WAS HEARING FROM PEOPLE WORKING FOR THIS COMPANY ALL I COULD SAY WAS "WOW"... THEN I HEARD A CLICK AND ROB HAD HUNG UP ON ME. I HOPE THIS GETS TO THE OWNER OF LIVING SPACES AND HE REPLACES ROB AND OTHER EMPLOYEES WHO DONT CARE ABOUT HIS COMPANY OR HIS CUSTOMERS. THE BEST WAY FOR A BUSINESS TO SUCCEED AND GROW IS BY WORD OF MOUTH. VERY FEW PEOPLE TALK OF GOOD EXPERIANCES IN BUSINESSES BUT THEY ALL TALK ABOUT THE BAD ONES. I WOULD HAVE LIKED TO MAKE A PURCHASE FROM LIVING SPACES AND HAVE BEEN APPROVED FOR FINANCE, ALTHOUGH AS A RESULT FROM HOW I WAS TREATED I AM GOING TO LOOK ELSEWHERE FOR MY FURNITURE.

DO NOT SHOP HERE if you have a problem the couldn't careless!! ZERO customer service and the quality is just as bad!! Quality is sub-par at best, return and refund policy does NOT exist and you aren't told this until after you make a purchase and then it's downplayed!! DO NOT SHOP HERE OR YOU WILL BE SORRY!!! BOO!!! I pray this dump goes out of business. Macy's has better quality, customer service and store satisfaction policies in effect! DO NOT SHOP HERE!!! DO NOT SHOP HERE, DO NOT SHOP HERE, DO NOT SHOP HERE, DO NOT SHOP HERE!!!

I purchased a Tempur Pedic mattress. It came with a 90 day return policy and two free pillows and free sheets. Well after 2 1/2 months I can't stand it any longer. The mattress doesn't dissipate heat and I wake up drenched in sweat. The same thing happens to my wife and she won't sleep on it. Well when I inquired about returning the bed per the agreement I was told that I would lose $607.00 because of a $200.00 restocking fee, $90.00 pickup fee, $180.00 for the pillows, $120.00 for the sheets and I can add to that $100.00 for the special cover that they will not let me return. So there you are, $707.00 I lose on a $3000.00 purchase. So I can understand the restocking fee but they should call it something else because I doubt a mattress will be resold. I can accept the $90.00 pickup fee. Where they lose me is the pillows and the sheets. The pillows are made of the same material as the mattress so why would they refuse to take them back. They are just as hot as the bed and I can't use them. $120.00 for sheets is over the top also. It seems to me that Living Spaces makes their profit whether I keep the mattress or return it. I was aware of all of this going into it except how awful the mattress is so I have nobody to blame but myself. I have posted this to warn others that Tempur Pedic mattresses are like sleeping in an oven. The salesperson will tell you how wonderful the mattress is and never mention the heat and trust me on this, the heat is bizarre. Like a dummy I didn't ask how much a pillow or the sheets cost so there again, I can blame myself. To anyone considering a purchase I would recommend that you refuse the free pillows and free sheets or wait the 90 days to take them after you have decided to keep the mattress. That would have saved me $300.00.

purchased living room couch, love seat, chair & ottoman- only used 6 times and material is already fraying. Company refuses to make good on purchase