I am very disappointed with L.L.Bean corporation. I truly like their products - but am very upset at the way they handle their potential credit card customers. They don't have the incentives (free shipping, free monograming, etc) for customers who pay their bills and credit cards off monthly, owe no one, etc... I applied for the L.L.Bean Visa Card but was turned down (of course, no one contacted me to tell me this, I had to call and e-mail quite a few times before I got any answers - after over two months). I was turned down because I have no debt. I do charge quite a bit, but since I pay off those charges every month, I am not eligible for a new credit card which offers great benefits to those whom owe money and pay lots of interest on their charge cards. I think this is very unfair and totally unreasonable to punish those of us who pay our bills, like quality products, and can budget our salaries! Why can't L.L.Bean have some sort of account where people like me can order and get benefits like those who like to be in debt?

I tried to repaired a pair of gum shoes I have had repaird several times before, having the soles replaced and essentially had myself a new pair of gumshoes. This last repair was unsuccessful because Bean could not repair them because they were repaired too many times. I then went to a LL Bean store in Pittsburgh and wanted to buy a new pair of gum shoes to my dissatifaction they do not make my shoe size any more and the customer service would not take the tracing of my foot and make me a set of shoes. I have bought 3 pair of gum shoe styles from Bean and have sent them my size 6 tracing of my foot and they have sent me a pair of gumshoes and hunting boots since the 70's when I first started buying Bean products. I have bought hunting clothes, gear, flyfishing gear, bikes, etc from LLBEan and always looked to them as a speciallty shop for my outdoor needs. Apparently they now are like any other WALMART and I can go to WALMART and buy a size 6 gum shoe for 1/2 the price. I have always like the quality and realiabiltiy from all of bean's products but now see all the companies are changing and speciallty companies are getting to be a thing of the past. Too bad for Bean - I have bought my last item from them.

Placed an "in stock" order for which my credit card was immediately charged. Five days later, my order still hadn't even shipped.
Industry policy is to charge upon shipping. I'm not a bank, I don't make loans and I don't pay for merchandise in advance. Won't order from them again.