Loan Care Servicing Company is by far the worse service company that I have ever dealt with!!! My mortgage was taken by them for servicing in early 2010. I have had issues with everything from trying to access mortgage statements ( which I requested in May 2010 and have never received) to debit payments for my mortgage loan. What surprises me is the total incompetence of the customer support staff.. MANAGERS INCLUDED. It seems that everytime I would call with a small issue, I got a different suggestion for resolve from each person I spoke to... When I finally got a manager on the phone ( this in itself took about a week), I had to tell her that I was unhappy with the igonorance of her staff so much so that I was willing to go down to Virginia and train them on customer relations etiquette!! There is just sooooooo much I could write in complaining about the company but I dont think this space would suffice, nor do I have the strength to do so ( trying to avooid carpal tunnel)...

This company is by far the worst.. I wish everyone would write letters demanding they be put out of business!!!