Locauto
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (3) |
|---|
|
Category: Automotive
Contact Information
Netherlands
|
Locauto Reviews
|
A. Verhagen
May 4, 2011
Damage charge
We hired a car from locauto in Catania (Sicily). It was full of damages. We had to sign the forms before seeing the car. We mentioned the damages and the fact that they were not all filled in on the form. That was not necessary they told us: only the "headlines" were shown. At the return however they told us we created damage. Result: nearly € 400 additional cost charge. As a so called evidence they showed an unclear picture dated nearly 2 months ago. Don't trust these guys and find another rental company!
|
|
|
Erosion
March 26, 2011
Scammed by Locauto
I rented a car from the Auto-Europe website and thought I was getting a good deal. We flew into Venice Marco Polo and the agreement I had printed off from Auto-Europe said to pick up the car from LocAuto. We were trying to keep costs down so said NO to any extra things like extra insurance and collision damage waiver to the lady working behind the counter.
I specifically asked how much the excess would be if we had an accident the lady said it would be around 750 Euros without collision damage waiver. I turned to check with my travelling companion and we both agreed NOT to take the CDW.
Since we were going skiing we decided to get chains for the car and that was the ONLY extra we AGREED to.
Stupidly, I signed the agreement trusting that it was filled out as discussed. What an idiot I feel like now.
Upon my return to home, my credit card was charged an extra 189 Euros for collision damage waiver and for snow tyres. The snow tyres were laughable as I had never rented a car that slipped around so badly in my life. We’d agreed to chains which the agreement clearly states but the invoice they sent us specifically says “Snow Tyres”. I realise there is a language difference but if a car rental company can’t tell the difference between chains and tyres then they are most definitely in the wrong line of work.
When I checked my receipt, I noticed that underneath the areas that say “Collision Damage Waiver” and “Collision Damage Waiver Plus” there is a place that actually has the word “Signature” which did NOT have my signature but the word “Accetto” which apparently means “”Accept”, printed where it clearly states the need for a SIGNATURE.
According to Auto-Europe that means I accepted it and that I have no actual claim for a refund. When they can’t tell the difference between a signature from the customer and a printed word (which clearly is NOT a signature) let alone chains and tyres, the all I can say is AVOID USING THEM AT ALL COSTS…….CAUSE IF YOU THINK YOU’RE GETTING A GOOD DEAL THEN YOU BETTER THINK AGAIN.
What a load of bollocks! PLEASE REMEMBER TO NEVER USE AUTO-EUROPE OR LOCAUTO. They are a pack of scam artists.
If you have no choice but to use them then DO NOT TRUST THEM AND CHECK THE FINEST PRINT BEFORE SIGNING ANYTHING.
|
|
|
Arthur B
July 27, 2009
very bad service
I rented a car from them. I did not think to inspect the car inside, and the first time I had to use it I discovered that there were some electrical problems with it: the stereo did not work, the passenger side electric window button (not having aircon it is an issue) did not work and the car recharger (cigarette lighter) did not work. I could live with the first 2 but the car recharger was a major issue: I needed it to use my satnav in the car, and without that I would end up somewhere without battery life. I called them but they wouldn’t have a replacement. That meant that I had to buy some maps, but they would not even consider offering any discount for this. We paid extra to drop the car off at Faro Airport. They specifically instructed us to drop the car off at car park P4. Surprise, when we arrived there, the car park people would not allow us in, saying that the car is not allowed in because the number plate does not appear on their lists. They advised us to contact the car hire company, which we did. In the end the car hire company instructed us to leave the car in a different car park. Waiting for them to sort out the issue, we almost missed our flight.
All together I found them offering a very bad service and I will NEVER use these cowboys again.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
