First off, cost for service was high in comparison to other veterinary establishments, however, we continued to bring our pets there based on convenience. In hindsight there seemed to be a lot of unnecessary tests and medication. After being laid off in july of 2009 it became increasingly difficult to pay one bill for a simple checkup that totaled Approximately $500. We had in the past never carried a balance even when presented $700 bill to treat an illness earlier that year. They reluctantly set up a payment plan and would call obsessively if we could not make a payment. Additionally, they refused to continue to treat our pets even though one of them has diabetes and requires constant blood work that resulted in his blindness. Upon finding a new veterinary doctor Lockridge would not send over vaccination records or any other records. Even though Payments are being sent to collections they still will not send records. After informing a friend of this treatment she decided to bring her pets to another vet and informed Lockridge why she had decided to do so. About two weeks later they sent her a two page letter defending their action against us and disclosing to her our personal business. Our friend was shocked and shared the letter with us.