They never completed my logo and business card design project. I guess they sub contract the work out to free lance "designers" based in India and appear to have no control over quality and business ethics of these free lancers. Admittedly I was taken in by the low prices, but had I known about the poor quality of service and non existent customer care I would never have used them!

I have used them once too and am still quite unsure. The logo itself seemed fine but they took quite a while to refine it.

Even when I approved it I had to wait a couple of days to get the finished artwork. This was quite a nuisance as I told them beforehand we had a deadline to have it and get it to printers, screenprinters etc for an event… most frustrating when it was impossible to contact anyone, no answer on the phone and hard to catch someone on LiveChat.

I would not trust the 100% Money back Guarantee… simply not true. I requested this simply because I spent considerable time trying to reach someone to meet the deadline and failed. They then refused any refund and blocked my email.

I became concerned how a company like this may operate and I looked further into their Dun & Bradstreet AAA report. It is no longer valid and D&B told me they had been trying for quite some time to speak with LogoByLogo to have them remove the claim of this report but were also ignored.

Would I use them again?

I would probably have given them a chance if they honored their guarantees as I do have quite a number of logos done on behalf of others. I’d still be concerned about communication but also about their continuing to present a report that is not valid. The top off was their lack of courtesy following the service by blocking me when I pointed out I met all requirements for the “100% money back guarantee” (a term I would use loosely).