The platters my husband and I were served were cold. I approched the counter to tell someone and I could not get his attention because his back was turned and he was yawning. Finally he came over to me and I told him the platters were cold and I could deal with cold fish or chicken if I had to but I really hate cold fries. He offered to bring hot fries, but that was all--no ( I'm sorry, if you would like we will make fresh platters for you). He brought some fries to our table and left. I do enjoy going to Long John Silvers because I really love the fish and the chicken so much I was willing to eat them cold. The only reason I am posting a complaint is because I would hate to see Long John Silvers lose customers. I was proud to be a manager of an outstanding company(Auntie Anne's Soft Pretzels) for 15 years before I lost my job last year due to demolition and reconstruction of the plaza at Hickory Run on the Pennsylvania Turnpike.
To make a long story short, I was taught that the customer that never complains, never comes back. I do not want to be that customer because I love the food and I want Long John Silvers to be aware of this.
Thank You,
Patricia Meckes