On March 2, I visited my local Long John Silver's / Toco Bell at 3010 Eagle Dr. Woodstock, Ga 30189 phone: 770-924-3869. I presented them with a coupon that I got off of the official LJS web site. They would not honor this coupon.

October 19th, 2009<br /><br />
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My Husband and his worker went into Long John Silver's today, located in Dayton, Tennessee at 7436 Rhea County Hwy. He ordered a 2-piece fish dinner. A piece of chicken and a piece of fish was brought to him. He told Brittney the employee who brought the food that he ordered a 2-piece fish. He was then told no, this is what you ordered and if you want a fish instead of a chicken you will have to pay for one. An employee by the name of Amanda took the order and it’s evident that she punched the wrong order number in. It is not his fault nor should it be his problem if the order was not taken right. All these employees we now have had to deal with were way out of line as far as treating the customer right. There was more difficult attitude and other things said by these two to make a customer not want to ever go there again. They had an awful attitude towards my husband and were by NO means equipped with what it takes to be in the public serving business. I called the Manager after hearing the horrible way he was treated and she had the same difficult attitude defending the two girls as if they had done no wrong. The Manager, Heather, was extremely defensive as if she expected this and was used to this kind of behavior from her employees. It seemed as if the three were in this together sticking up for one another as if they had concord a war of some sort. I called and spoke very briefly to this Heather explaining the situation only to be very rudely interrupted and told she knew all about the situation. She was dead-set on convincing me that he had ordered the item with a piece of chicken on it when I disagreed with her I was hung up on. He did not order any dinner with chicken, he was not treated with any decency when asking that he get what he ordered and paid for, along with being treated like he was completely out of line requesting that this be corrected. He came to your establishment only for a decent lunch, (which I might add he/we as well as many family and friends will not continue to ever do so if there is nothing done about people you employ who treat customers as such)! If I get no results from this contact I will take this further. I hope this email is enough to resolve your problem with employees taking their position with your establishment too far. If your employees cannot treat people decent at the very least then I have no sympathy for your business going down the tubes because you allow such incompetence. Look forward to hearing from you. <br /><br />
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One more bit of information you might find interesting. After getting hung up on I tried calling Long John’s back a few times, either with my number showing or blocked, using different lines going out and co-workers phones. Your Long John Silver’s establishment phones was never answered that afternoon; wonder how many To-Go Call-In orders were lost due to these incompetent, self-centered, disrespectful, unreliable employees of Long John Silver’s. It truly is a shame….

My mom and I stopped in for dinner on 8-15-2009. It was 8:06 PM. Our ticket Number was 3684 and the total amount of our order was $14.09. I have always, for the past 31 years, eaten at the place. It was horrible. The customer service was great. The chicken planks were not eatable. The hushpuppies had to have been laying there for hours. Hard as a brick. Maybe they should close earlier if they are no going to cook any fresh food. There were 3 customers who came in after us, and I sure did feel sorry for them.