I went to get a pair of glasses and it took me 4 1/2 hours to get them and out of there!! plan false advertising!!! And the cost wasn't any cheaper than a place 9 miles from home but i drove 60 miles there and 60 miles home. my daughters and i had a fun day planned with getting a plair of glasses a plus. But it actually RUINED THE DAY by taking 4 1/2 hours to get a PAIR OF GLASSES!! I'm thinking about calling my credit card and disputing the charges !! They were snotty girls on top of it...Sometimes things like this happen. After my daughters and all complained they were all heart and gave me some cleaner. WOW, Could they spare the lose of 2 hours of our FUN DAY. I WILL NEVER GO BACK AND TELL EVERYONE MY FIRST AND ONLY EXPERIENCE WITH LENS CRAFTERS!ITS JUST PLAIN UNCALLED FOR FOR THE PRICE and SUPPOSELY CONVEINCE THIS IS SUPPOSE TO BE!! VERY VERY DISAPPOINTED AND PLAIN DISCUSSED!!! MY DAUGHTER WAS GOING TO GO THERE BUT AFTER YESTERDAY IT WON"T BE HAPPENING!!! I SHOULD OF CANCELLED EVERYTHING AND WALKED OUT!!! JUST UNEXCEPTABLE SERVICE!! I WOULD LIKE MY MONER ADJUSTED!!LONI COOPER