I purchased 3 items that I would like to return for a total of 103.39. As a full time Registered Nurse and a New York resident it was in my best interest to call and confirm that I would be able to get store credit before I take the trip out to New Jersey to return these items. I was told I would be entitled to store credit. MY COMPLAINT:
-I was denied store credit once I arrived at the store
-I requested to have the number to corporate and they gave me the number to the store for the manager that was on the premises that refused to come out and speak with me
-Upon speaking with the Executive Office they informed me that the discretion was up to the manager
-After requesting the manager for the third time she sent the customer service rep. out with yet ANOTHER message instead of coming to speak with me
-After waiting for about an hour the store manager came to speak with me in a very rude, short, unprofessional manner. I explained to her the product was still in the store on the shelves to be sold, the tags were in place, and I had my receipt, still she refused not giving me a valid reason for denying me store credit
-She stated "90 days for returns" when I proved through my receipt it hasn’t been 90 days she changed her response to 30 days
-She stated the product is no longer in the store and after I showed her the product on the rack of clothing she still refused
-I asked her name she questioned why I needed it and after a few minutes of quarrelling she wrote down her name with the spelling WRONG
-Not only did she not look at the product, after being told i spoke with corporate and they explained it’s at her discretion can she at lease look at the clothing, at a vulgar tone of voice stated “I’m not doing it that’s it”

As a valued customer and card holder I have never been so humiliated and disgusted with this corporation. As an outlet returns should be honored especially as an ONLY option for returns.
Lord and Taylor has lost a valued customer!