Hi,

This complaint is regarding the severe ill-effect I have been facing by using L'Oreal Pearl Perfect Day Cream.
Immediately after applying the L'Oreal Pearl Perfect Day cream on my face I experienced severe burning sensation on my face; as the same was unbearable, I washed my face with water within 1 minute but the itching and burning persisted till the next day. But to my utter disgust, I was shocked to look at my face next morning. My face skin was completely burnt, and was left with Water bobbles & dark patches all around the face. I washed my face with water, but there was no relief. The face continues to remain dark, with burnt patches on many parts on my face. I have been consulting a dermatologist and am under medication, but the physical and mental trauma is still continuing. I called up the local customer care of L'oreal to lodge a complaint(Ref No:190368, Contacted person: Laxmi & Manpreet Aroda); however was grossly disappointed with their response. It was shocking to hear them say that they would refund the cost of the face cream;How can a company like Loreal, which claims to be global brand, be so irresponsible with its consumers? My objective is to raise this issue in this forum, so that other customers are
aware of such irresponsible brands and their harmful products, and also to make a note to the company (Loreal India Pvt Ltd) to take below mentioned actions.
- accept the blame of the faulty product
- bear my medicale expense
- compensate for the physical & mental pain that I been going through.

If no such actions are taken by the company, then i would not be left with any option other than going for legal proceedings.

Regards,
SN
[email protected]