I contacted Bills Made Simple in desperate need of help negotiating with our mortgage company. They kept telling me that they were working on my case but they could never give me any new information. Whenever I contacted them I never received a return phone call. I made payments on time to them each month. I paid them a total of $2, 300.00, I was told that if they could not help me I would be refunded they full amount. I have contacted three people regarding this issue. One of the people told me to fax a signed letter as to why I wanted a refund, so I did and I haven't heard anything since. That was a little over 2 months ago.