My name is Karen. I purchased a Louis Vutton bag a few years back. I have never gotten over the dissapointment and heart ache I felt after purchasing an a Louis Vutton handbag that I so longed and dreamed for. I purchased a white multicolored Louis Vutton bag from the Louis Vutton store in Fashion Valley, San Diego in which I spent a total of $1, 616.16. I had a 2 year warranty in which I contacted them within 10 months, letting them know that my beautiful handbag was cracking all across the top. I was devastated! I took it back to the store to show them in which I was given a phone number to call, only to be told over and over and over that it was overused. My God It wasn't as though I had multiple bags that I could inter change, nor did I have any other bags that was as pricey..which is why overuse should not have been and issue, $1600.00 I would think could stand a little more wear and tear. After my continued efforts I finally recieved a package in the mail from Louis Vutton, to my suprise it was a box of BOOKS! Was this a JOKE? These books were a merely another form of advertisment, showing different items sold by Louis Vutton and places aroung the world as to where they may be purchased. That is the last thing I wanted to see! Beyond my dissapointment I could not believe a company such as Louis Vutton would treat their consumer with such "Mistreat". Since this time I have shared my story with many so they may avoid the same dissapointment. I was in my nursing class the other day and my teacher was asking where she could purchase a Louis Vutton, I told her my story, she said "REALLY I have purchased Louis Vutton bags in the past and they usually stand behind their merchandise for a lifetime, and my bags was $400+, no where near the price of yours, I'm suprised (a look of disbelief)".