At 2:30 am, I placed an online order to be picked up in the Lowe's store location in Irvine, California, on Jamboree. I followed the website instructions of copying and printing my email order confirmation.

Upon entering the store and contacting an employee at the store pick up counter/customer service counter. They seemed to nothing of the so-called in store pick up service.

The first employee contacted a second who contacted a third. We stood there for a long time with no one letting us know what was going on. Finally, we were informed that someone was going to pull the items from the shelves for us.

What? The order is supposed to be ready for pick up by 9 am according to Lowes' listed schedule. This is 3:30 pm, and it isn't ready? And no one knows about the service???

We ended up waiting for 30 minutes while the employee looked for my "valance" in the lighting area. I went to help him find the items.

Needless to say I was not impressed with the website's communication with the store and the store's apparent lack of knowledge of a service that they are to provide!!!

Also, no one apologized at all in anyway for the inconvenience during our 1/2 hour wait. That was a 1/2 hour wait while they were "helping " us... not the time we had to also stand in line to get help.

I'd appreciate a real response and not just excuses please!!

They also had me sign for the items and then gave me no receipt. They didn't give me my printed copy of the order... and didn't even offer to put the two items in a bag.

I grabbed a bag from a register on the way out of the store. This was insane.

Word of mouth is the best or worst form of advertising.