One of those pop up windows came up when I was signing off of my Bank Site. It was to get a $500. Gift Card to Lowes for taking a survey. I usually just ignore the surveys, but I decided I would take this one. I thought, they are advertising on my bank site and Lowes is a reputable company so it should be okay. I took the survey and had to order items from 2 companies in A, three items from 3 companies in B, 2 items from 2 companies in C. Against my better judgment I did. I ordered trial items for $1.95 up to $5.95. All had club memberships and you had to cancel by the 10th day or so. I finished and waited a few days before I started to cancel. I received 2 of the items in 2 days, called to cancel the membership, received a return merchandise # and sent the items back. I then called all the places I ordered from and cancelled the memberships, except for two, which I kept. Well, I haven't received any notice or emails regarding the gift card for Lowes and there is no where to call or email about receiving it. I did, however, receive quite a few charges on my credit card from things that were cancelled and things I never heard of. I am disputing these charges, but now I am being told I have to have proof of my cancelling an item which I can't do because it is not something I knew about until I looked at my credit card statement and saw these companies and charges. I called the companies to find out who they were and to get my credit card credited and was told I couldn't. This is when I went to dispute it with my bank. My bank is now telling me that I have to send them proof of the cancellation before the cancellation date. So now I have gotten charged by three companies that I never heard of and I am going to be stuck because I don't have any proof of cancellations. I cancelled by credit card and they issued me a new one because someone was charging items on it, but these charges are not getting removed.

Moral of the story - Don't take the online surveys, I don't care what anyone says, they are a scam and you will end up paying for a lot of items and they are anywhere from $14.00 to 100.00 per item.

May 2007 floors were installed in my home by Lowe's located in Newburgh, NY. During installation by contractor's they broke a pipe in the bathroom. The pipe was incorrectly fixed which caused cracking in the Marble floors that were installed. Lowe's was contacted by myself in December 17, 2007. On 1/12/08 Contractor Danny came to my residence and removed several tiles from the bathroom. On 1/21/08 Uptown Contracting Company was scheduled to come to my home to repair the broken pipe. This company never showed. On 1/23/08 a complaint was filed by myself. I called Lowe's Corporate Office on 1/23/08 and spoke with Ruth she administered complaint # 6471 1800-445-6937. Approx. two weeks later the pipe was fixed On 2/4/08 Contractor Danny put cement on the floors and stated he would return in 48 hours to tile the floors. He never returned. To date we have no floors and Lowe's did not return our money.

Today my husband and I brought my elderly mother's lawnmower in to see if Lowes would service the machine, I was directed to the return desk where a young lady who appeared to very unhappy with her job, I tried to explain to her my problem concerning the mower, she replied in a very hostile way that I couldn't return that mower. A nice young man from Lawn and Garden came up front I explanied my problem to him meanwhile Miss.Roxi walked off with a nasty attitude, discusing a customer with another. I felt as if she felt I was trying to steal from Lowes, My family and I have been dedicated customers of Lowes and have never been treated this poorly. I am a Human Resource director of a Large Healthcare facility in Tallahassee and I would never tolerate such poor customer service. Miss. Rozi's attitude and body language conveyed that she either didn't care to assist me or just didn't like the way I looked, she should be remaineded that you can't judge a person by their looks, I may have been just a little short patience because I was in pain I recently had a total hip Repacement but didn't expect such poor service.

I went in to purchase exterior primer and paint. Saw a sign taped to a pole advertising Olympic Zissner 1-2-3 Primer (paint) on sale till June 1st. There was no one behind the paint counter. Two guys were stocking shelves in the middle aisle behind the paint pen. I asked for their help. They didn't know anything about paint.
They went to the next aisle and got someone. A girl - Jaime [sp] slowly walked around the corner and with an annoyed look on her face (as if I was disturbing her) asked what I wanted. I asked about the Olympic paint that was on sale. She said the sale had expired. I pointed to the sign on the pole across the pen and told her it stated it was on sale till June 1st. She sneered at me then slowly walked inside the paint pen toward the sign on the other side. I pushed my basket around to meet her. When I got there, she began reading aloud to me as if I was a 3 year old. She said it was for stain - not paint. I read aloud the part about the $20 off 5 gallons of Zissner 1-2-3 Primer, and asked "Isn't that paint?" She barked, yes. I said."That's what I need." She turned, without saying a word and walked out of the pen. I pushed my basket back around to the other side where she was standing in front of the primer. She pointed to the floor. I asked if it was latex, because the label read "water based". She once again replied, in her annoyed voice, “Latex is water base" – as if this is something the average consumer should know. I tried to lift the 5 gallon container, but it was too heavy. I said I should probably get a blue cart because I needed another 5 gallons of tinted paint. She ignored me and put the primer in my basket. Looking down at the floor she asked, “What else do you want?” I asked which brand was the best quality. She said Valspar. I gave her a paint chip and asked her to mix 5 gallons of the color on the chip. She once again turned without saying a word, walked into the pen and stood in front of the computer. She had her back to me. While I was waiting, Michael walked into the paint pen and was standing at the register to Jaime's left, talking to another customer at the opposite end of the counter. After a few minutes, still with her back to me, Jaime muttered something that sounded like "what shade do you want?" I replied, "Peaceful Night", the name on the color chip I had given her. She half-turned and in a loud voice said "sheen, what sheen do you want?" I had no idea what she was talking about. When I didn't answer, she turned, and glaring at me, yelled Sheen! I told her, I didn’t know what she was talking about. She angrily said satin, flat, gloss... By this time I was feeling very uncomfortable and didn't appreciate her disrespectful attitude, so I told her if she had a problem helping me I would wait for someone else. She then put her hand on her hip, cocked her head and shouted at me that she didn't have a problem – I did! At that point, Michael looked at her, stepped between us and told Jaime he would help me. She ignored him and started yelling at me. I responded and as our voices got louder, Jordan came around the corner, walked up to Jaime, and told her he would help me. She just kept yelling at me and I kept responding.

Many other customers in the aisles and at the registers were straining to see what was happening. Both Michael and Jordan tried to calm her down, talk to her and get her to leave the paint pen. She just kept yelling at me. Finally, Jordan said something to her and as she stomped out she said, "I'm not going to lose my job over her."

By this time I was considerably shaken and upset. Michael was apologizing for her deplorable behavior. I told him I had workers waiting at my house for the paint. I was trying my best to get the right stuff and was looking to the "experts" to give me some guidance and customer service. Isn't that what's printed on the back of all of the Lowe's smocks - in capital letters?
CUSTOMER SERVICE
Michael went to get a manager. I explained to the manager what had happened. He had Jordan mix the paint while Michael helped me with other items. In hindsight, I should have just left and taken my business to Home Depot. Which is what I will be doing from now on. I've spent at least $30, 000 over the past 10 years at Lowe's renovating 3 houses, but I won't be back and you can be sure I will spread the word to everyone I know about my mistreatment. I will also be selling all my Lowe's stock and advising my colleagues to do the same.

You may proudly be advertising that you have "earned" the J.D. Powers award for customer service, but if my encounter today is any indication of how your employees are trained and performance rewarded you may not have that award next year.

In today's tenuous economic climate and with jobs difficult to come by I'm amazed you would employ a person with such an ill-mannered, bad attitude.1581

I am writing in complaint of poor customer service in several stores in the South Jersey region. My husband and
myself over the years have spent thousands at this store. When making a purchase on Saturday our check
was declined for not enough info. The girl at the register was rude . They had all the info with photo ID the company that verifies info rejected the check, but she couldn't be bothered to call a manger to straighten it out
(too busy making inappropiate comments). We evan paid by credit card. We checked with our bank no problem
with the account. Then two days later we purchase another item and are held up 10 minutes waiting on verification with this stupid check verification company who she talked to and would not let us talk on the phone
and she lied and said it was just a recording. They have definitely lost business. I will go to Home Depot from
now on and I will put out the word about these inconsiderate jerks .