ORDER CREDIT CARD 3/13/2009 REFERENCE #K41S9V
HAVE NOT RECIEVED IT YET ?
WANTED TO KNOW WHY
THANK YOU
DIANA BENOTI
144 RED FOX RD
LIVINGSTON, TX. 77351

We purchased a washing machine including delivery. Before agreeing to paying the delivery charge I voiced a concern to the sales representative that getting the machine into the basement would be challenging. He asked if we had a washing machine in the basement already and said if we did that the delivery guys would figure out a way of doing it. Delivery day arrives and the delivery men decide that it is too difficult a spot and that they might damage the machine and were not prepared to take on the liability. We sent the machine back to the store as we were not going to pay for delivery which was to include installation and removal of the old washer. Upon returning to the store to settle matters, I discover that they automatically had credited my account for the price of the machine but did not reimburse the delivery charge. I was told that they had to pay the delivery company and therefore they needed to charge me. I asked to speak to a manager and was told they were not there and that I'd have to return the next day. I returned the next day and once again was told that the manager was not present. I explained that I was told to come back and finally they found another manager to deal with my situation. After waiting for more than half an hour they return telling me that the delivery charge had been credited to my account. Surprisingly when my Visa bill arrives I see the credit for the price of the machine but no credit for the delivery charge. Again I had to return to the store, explain the situation and finally was able to get someone to credit my account and provide me with a receipt for the credit. What should have been a simple transaction turned into a time consuming waste of time and frustrating experience for me. Initially I was prepared to pick up the machine at the store and deliver it myself, however after the headaches of dealing with the attempt by Lowe's to charge delivery for a service that wasn't completed, I decided to shop elsewhere. This was a surprising experience for me as they lead one to believe in their ads that customer service is their strength. In my case it was a muscle that needed more exercise.

I contracted with Lowe's to have a roof installed in 2005. They in turn contracted the work to a roof installer (failing to adequately check his credentials). The roof installer hired by Lowe's in turn hired another contractor to install my roof ("Subcontractor"). The Subcontractor slapped new shingles (in an uneven fashion) over my old roof shingles and failed to replace any of the original flashing. As a result of the shoddy workmanship performed, my roof developed leaks that had never been there before. As a result of all this, I've incurred extensive interior and exterior damages and living in my house has been challenging. At no point did Lowe's check the quality of the work being performed (or the persons actually performing the work) during my roof installation. To date (12/08) Lowe's hasn't made any serious attempts at making us whole and has failed to stand by the work performed by the installers they contracted to perform the work.

I have an Harbor Breeze Aero ceiling fan in my spare bedroom that is rarely used. The halogen light is already blown. That's fine- easy enough to change a light...WRONG. You have to unscrew the globe counterclockwise but my entire fan unscrews from the ceiling. First of all the halogen lights are supposed to last "forever". But you know- if Lowe's is going to make a cheap fan the least they could do is make it easy to change the bulb. I guess I will have to call an electrician since Lowe's will not respond to my complaint. It's so embarrassing when we have company. We just built and new house and "sorry your light in the spare room doesn't work you'll have to use the lamp". I should have bought a Hunter and will never buy another Harbor Breeze. There have been more problems with this fan I found when I was researching a way to change the bulb. You can google it and see for yourself!

I purchased a extended warranty with my Maytag washer from Lowe's.When my washer broke I called to have it repaired.That was a Aug.6.It is now Sept.10, and still no repair.It was to be 6 to 10 business days for the part to come in.Then there was all sorts of reasons for delay.My wash was really increasing.Just think of your families sheets and towels for one week.Then add in all the clothing!I complained to the people who were to do the repair with no results.I complained with the extended warranty people.They were working on it, checking into it.A lot of words for no customer service.But today I was told the part was in, they would come between 3 and 5pm.Hope at last, however it is 6:38pm.No courtesy call to let me know they they are running late.Well, more lousy customer service.I really don't think they are coming anymore, today.I'm a older lady 59, I remember when great customer service was important.We ran our own business, we wanted to provide that kind of service.I guess big companies may be to busy for that.