We ordered carpet on 5/30/2008, and more than one month later it is still not completed. They first got the measurement wrong, then their so-called 'rush', 'expedited' re-order takes longer than the initial order. Strange, isn't it? Unless I understand the words wrong, shouldn't a 'rush', 'expedited' order take shorter time than the normal order?

No one bothered to returned our calls even we left messages. When carpet didn't arrive on time, no one called us to explain why. The manager only contacted us twice, right after we contacted Lowe's customer care at North Wilkesboro, NC, saying he got the confirmation that the order will be 'expedited'. But contacting Lowe's customer care doesn't seem to help, either, as we still don't know when the carpet can be completed as of today (July 7th). The initial order took 2 weeks; and the 'expedited' re-order has taken 3 weeks already and still counting.

Very frustrated and very helpless. We already paid the installation and carpet, and it seems the only thing we can do is just wait. Hope no one else will suffer this terrible service with this Lowe's store.

What is wrong with the employees (or lack there of) in this Lowes of rock hill. going in there used to be a good thing, there were helpful people who would wait on you, and treat you right, now going in there, not only can you NOT find anyone who works there, finding someone who KNOWS anything about anything is impossible. When I used to own my own business back in the 70's, the customer always came first, and that should hold up on this day and age, but not at rock hill Lowes, that store has lost my business forever, Home Depot will get it.

A few months ago I purchased about 400SF of laminated flooring from Lowe's. I also had Lowe's install the flooring with a sub contractor. I purchased all the materials from Lowe's including concrete to level the floor. The total installation took about 4 hours. After completion, my wife noticed a bubble in the flooring. The installer told her it would settle. About 30 days later the floor started to chip and the bubble was worse., I called Lowe's and they had the contractor come look at the floor. The contractor told Lowes that we spilled a liquid on the floor and that he would have to remove about 200 sq feet.

I called Lowes and was told the warranty was void as I had spilled something... I decided to check the level of concrete used. Guess What, The concrete was unopened. ZERO used. I called Lowes again and told them the bubble was caused by an unlevel floor. He told me that maybe the laminated floor was defective and the Manufacture Rep would be out the next day. Guess What, Manufacture Rep never showed. Today I had another laminate floor installer inspect the work by Lowe's. He said it was unfortunate that the floor was not prepared properly and agreed the uneven floor caused the problem.

My new contractor levels the floor and grinds to even out bubbles. He then levels with concrete. Lowe's does not seem to care about my situation.

On Sunday June I went to Lowes in rock hill, sc, and waited 30 before anyone waited on me, so I may order some windows.

Well when I went to the cashier, in lawn and garden centre to pay for them, when she tried to pull up my project, my name came up and that was all, she said someone had not put anything in the computer. After 15 minutes of waiting to pay, and her calling back to the windows department, I left and went to home depot. Was very disappointed. It was a $700.00 sale, but no more will I shop Lowes.

I purchased a washer and dryer in 12/06. I did not purchase the extended warranty. It is now broke. I called the service centre and the only number of the company that service's them can not get to me for 6 weeks. I called my local Lowe’s store westal NY and I was informed that I had no other options. This is crazy. I did not think my washer would break in that little time. I paid a lot of money for this washer. If this is the kind of service that I am getting from purchasing appliances for your company I will not be doing it again.