First of all, I am so pissed off at Lowe's in Louisville, KY. right now! Don't ever buy carpet from a box store...ever!!! You might think you are saving a bundle but, trust me...it's not worth the hassle of the incompetent people Lowe's contracts out to install the carpet. I really believe that my 2 yr old could have done a better job measuring the carpet rather than the "carpet installer" His measurements were soo way off that they weren't able to install my carpet after 5 weeks of waiting! We ended up waiting another week to get the extra carpet ordered and installed. In the mean time, we had to basically live around the mess of my house which was torn completely upside down (my husband had moved all the furniture) When they did install the carpet, they took more smoke breaks than anything. Such lazy-***! They also booked it out of the house as soon as it was laid, leaving us to clean up their mess! They didn't even sweep the carpet remnants or moving anything back to the rooms like they were being paid to do! Lowe's needs to be a little pickier on who they hire to represent their company! I will NEVER buy anything from them AGAIN!!!

4-20-08 I made a purchase at Lowes. The cashier did not bag instead left my roommate to do it. Also he sat a rake I purchased behind him causing us to leave it behind. We had to return again to get it. I shop there often but this person made me think about not returning to shop there. I am a credit card holder with Lowes. I have never before been treated so badly at your store. I hope never again or I will never shop there again. And will also advise my friends and family. ticket info 0340 terminal:62 4-20-08 13:20:48 sales #s0340jm1 1075188 store located at 5405 wads worth bypass Arvada co also on ticket invoice #62515.

I live in Greeneville Tennessee. And we have a single Lowes store. And believe me they know it. The people that (work?) there. Could care less about the customer. I am constantly frustrated with the lack of knowledge the employees have. Not to mention, they don’t give a crap attitude they have. The nearest competition is home depot in Johnson City, some 30 miles away. Which would cost me in time and fuel. Lowes has put mom and pops around here out of business. Because they can sell it cheaper than mom and pop can buy it. But is saving a few bucks worth the *** and frustration, that you have to go through? I don’t think so...

We ordered a door from the Lowe's in Mission Valley in San Diego.

The door arrived and the installer did his job. Unfortunately when the home owner came home she found that it was incorrect. Now we have to go through the hassle of reordering it.

The Pella door that came in 4 weeks later was the same as the one we originally got. The Pella "Rep" said he knew it when he went to pick it up.

So he took photos of the door to show them what NOT to do. Now we have to wait another 2 weeks to get a third door.

We have been through this before with Lowe's when we ordered cabinets, so we know we are in for a fight.

For some reason they just do not communicate with the factory. The Pella "Rep" was courteous when he arrived the first time to look over the door and made copious notes.

For whatever reason Pella did not follow his notes. They just shipped another door that was manufactured just like the first one.

We are giving them the two weeks. If they do not deliver our door on that day we are removing the door and casing and taking it back to the store ourselves for a refund and getting a door from someone else.

I can't wait to see the look on their faces when we walk into their store with a door and want our money back.

We're done with Lowe's. No more. We are going to get everything at Home Depot or the new True Value hardware store that went in near Clairemont Square.

Lowe's - You are horrible. You may be in the top 50 in the Fortune 500 but you are in the bottom 50 when it comes to customer service and integrity. You lost a 2 to 3 thousand dollar per year customer.

You will never again have the pleasure of taking our money.

To Lowe's shoppers - Be tough and do what we did. By allowing them too much time to try to fix problems they hope that you as a customer will give up and go away. Being tough is the only way to get them to change.

My neighbor, to whom I gave the card for "$10 off if $25 is spent" (because I don't typically shop at Lowes) that I received in the mail, and I went shopping for some plastic white Adirondack chairs and plants today. I would have gone to Home Depot, where I usually shop, but stopped at Lowes, at her suggestion, because she said she happened to have the coupon with her. We found only tan chairs and bought them (I paid with my credit card), got the $10 off, and took them home. Once home, I realized the color wasn't the best, so I suggested we go to Home Depot to see if maybe they had different colored chairs. We went Home Depot and that store did have same style chairs but more of a selection of colors, white, green and tan, for the same price. While at Home Depot, we bought $70 worth of pretty plants and two white chairs. I took the plants home, then loaded up the tan chairs from Lowes and returned them to the store. I got my money back from a polite young lady at the return counter. When I asked if I could have the $10 off discount back to use another time (the original mailed card was good until 2-7-08), she said she didn't know if she could do that. I asked for the manager. She called someone who said I could have the $10 back if I bought something that day to use it on. I said I didn't want to be forced to buy something that day and the person on the phone allegedly said he/she didn't have any discount cards available and that was the best he/she could do. Trying to compromise, although it was me being inconvenienced, I said I would go to the garden dept. outside and see if there were any more plants I could use the discount on today and would the person in charge on the phone come out there and talk to me about this issue. I gave the young lady my name and went to the garden dept. to look for plants. I did not find a comparable plant, at this Lowes store, to the one I had already purchased from Home Depot, walked around browsing while waiting for the person in charge to come out to talk and then got tired of waiting. After about 10 minutes, I went back to the return counter, told the young lady that the person never came out looking for me to address my concerns and she offered to call that person again. I declined and asked her to tell that person that this is why I will not regularly, if ever again, shop at Lowes (not to mention that there was only one color choice for the chairs in question) and that I will be contacting the corporate office about the poor customer service I feel I received today. As I was leaving, I asked a staff member wearing a Lowes shirt the name of the person in charge of the store today and he said "I think it's Doug Edwards." So please let your CEO know that Doug Edwards (if that's the person who was on the other end of the phone that day) is not dealing with customer concerns in an appropriate manner and his store just lost a potentially good customer (me), and possibly some of the people I will tell this story to, over $10.00. (When I returned home yesterday, I did email this concern to the Lowes feedback site online. I promptly received a notice in return that the feedback had been received and would be brought to the attention of the management of that store and that I would receive an email from the management within 24 hours).