I purchased a Troy riding mower from Lowes for $1,065 on their 12 month no payment 0% down.
I would receive a monthly statement saying I owed $0, so I began ignoring the statements as only 7 months had passed. Well i started receiving phone calls from Lowes saying I was 2 months passed due. I called them back and of course spoke to a nice Indian guy at a call center in India... He told me to go down in person to the store to sort things out. At the store I was informed the GE money holds the credit accounts and to contact them. I was informed by GE money that I made addiotional purchases and this voided the 12 month deal.

This no so pleasant cutomer service rep informed me I made those purchases and I disputed the claim still wondering how after 7 months I was being chraged finances fees and late fees?!?!?!? I received notification from GE money showing a signature which was little more than a dash for the additional purchases, a signature which was not mine. I disputed the claim but all the while I was receiving approx. 12 phone calls to my cell phone a day and another 12 to my home phone number. THis went on for weeks with harassing calls and when I would pick up there was noone there just an automated message.

Anyway, Lowes and GE money have refused to work with me and BBB and comsumer affairs have offered little or no assisance. Basically my decision to purchase this product has ruined my previously perfect credit.

Avoid Lowes at all cost...

My husband and I visited the Lowe's in Rancho Santa Marquerita, CA to purchase a gas grill. When we arrived we looked at the grills outside the store and then went inside and looked. We were ready to make a purchase and waited and waited and waited some more while there was a group of 4 - 5 employees near the door having a great time talking between each other. I finally went up to get one and he came reluctantly. We showed him the grill we wanted and he proceeded to enter the sale and we chose the following Friday as our delivery date. We paid at the cash register and went home.

The following Thursday I found out I could not take Friday off so I called the store to reschedule the delivery date. The young man on the phone said he would cancel it and put us in the only opening left for Saturday afternoon. A little while later we received a call from the delivery service saying they were delivering the next day. I told the caller that we had rescheduled for the Saturday. The caller said okay and hung up. On Friday evening we had not received a call about when they would deliver the next day so I called again. I was told (by the same person who I called the prior night) that we weren't on the list for Saturday deliveries. I then asked for a store manager. Another young man claiming to be an assistant manager came to the phone and said he would add us to the list the following morning before the deliveries started. I decided to call the store again a few minutes later to double check and found out we were on the list. My husband got upset that one of the two of them were lying to me so he got on the phone to ask the truth as we weren't going to stay home all day Saturday waiting on delivery. My husband did not like the attitude of the person on the phone and asked to have the sale canceled as he was going to Home Depot to buy a grill. The ass't store manager said fine, good, go to Home Depot, etc. and hung up. The next day my husband called to talk with the store manager to tell him what took place. The store manager said that the ass't store manager had never talked like that so in reality he was believing his employee over my husband, a customer. My husband told the store manager that perhaps he was learning from him as he didn't care or ask what he could do to save the sale and get the grill delivered. His attitude was give a &(*)& and that is what his assistant manager did the night before. Not once did he sincerely apologize to my husband. We are now going to take this matter up the food chain as the store manager does not know how to manage his people or to save a sale that could have been saved if he had asked what he could do and sincerely apologized.

Stay tuned as I will keep going up the chain to ensure that the honchos in the executive offices know what is going on below them.

Sincerely,
New owner of a grill purchased at HD yesterday.

Had the inside of my house painted , a very professional and expensive job. My wife decided to put new flooring in the down stair bathroom and laundry room. Went to Lowes for the flooring. the installers showed up installed the floor on the correct day. After they left I noticed the toilet was plugged in the new floor bathroom, called Lowes to let them know. They contacted the installers stating they would come back in the morning to take care of the problem.

In the mean time I shut off the water to the toilet so nobody would use it. Used the upstairs bathroom to take a shower, little did I know they dropped the old wax ring seal for the toilet down the drain. This plugged the main line all the shower water, toilet, etc. from upstairs came out the toilet and flooded not only the new flooring but my living room, den, bedroom. Thousands of dollars of damage
Lowes now wants nothing to due with me, since the installers are subcontractors To say the least, I don't think I'll be buying any more things from Lowes.

I purchased 8oo square feet of Pergo flooring and paid to have Lowe's install it. I found out after the fact that Lowe's contracts out the installation services. The "installation team" that came to my house was very unprofessional. They did not show up on the day that they said the would. When they did finally show up they were late. They took 3 days to do a 1 day job and even then it was not complete. I had to install some of the border myself, which I was glad to do just to get these guys out of my home. Now, 2 months later, the flooring is coming up. I have a 1 year warranty on the material and installation. I have been trying to contact the install team for over a month. They have told me twice that they would come fix the flooring but have not shown up. I have contacted Lowe's and was told that I have to resolve this with the install team. I paid Lowe's, not the install team. I cannot get satisfaction from either. I may or may not get this resolved to my satisfaction. However, I will never spend another dime at Lowe's. Lowe's seems to have forgotten that Home Depot is right down the street.

I recently had the worst thing in the world happen to me. I lost my Mom to breast cancer. During her last week I was a bit scatter brained and I forgot to pay my Lowes account.

The payment 15.00 the fee for being late 30.00. Then they decided to cut my credit limit down by 42.00? Where does that come from? Anyway, I wrote them, asked them to reconsider and explained the situation. I even sent a copy of my Mother's obituary for their reading pleasure. I asked them to call me so we could resolve the issue. They closed my account. It sickens me that my business means so little, but trust me, so does yours! Beware of doing business with suck heartless slashers! I am now a Home Depot Consumer or a Ma & Pa hardware pay cash consumer. Years of paying on time to get dumped like a piece of trash. Lowes will never get a penny from me if they were having a storewide penny sale! Oh and my call to Customer Service: We'll I guess they just didn't want to call you back so they closed your account instead.