I am so disappointed with the Lowes in Martinsburg, WV. I tried calling flooring and it rang about 6 or 7 times with no answer. I finally was transferred to the Operator who kept transferring me back to flooring (I was transferred 4 times). I finally got to talk to an assistant (Marsha) to tell her how upset I was regarding my order on carpet. I was talking nice, I did not yell, but she hung up on me. I ordered carpet, not only did it take a long time to get there, when it was brought to my house, they sent the wrong color. But I was so upset because it took so long, I just said LAY IT. I will never buy anything from that store again, and will tell all my family and friends! Home Depot is looking better and better.