Dear Sir,

I am writing this letter to inform you of a unacceptable experience that I recently had at Lowes, the Brockport location.

I recently finished sanding and painting my kitchen cabinets and went to Brockport Lowes to pick up new hardware for our cabinets. Since I was there I decided to get some clear sealer for them instead of stopping at Sherwin Williams, which was where I got the paint. I asked the woman in the paint department for advice on which sealer to get for my newly painted cabinets. The girl that I asked wasn’t sure so she got someone else to advise me. I informed the second woman that I needed a clear sealer for my painted cabinets and she directed me as to which was the correct one. I purchased the sealer that she recommended.

The sealer went on clear, so since we have many children I sealed the cabinets that night so it would be dry when our children got up. The following morning all of the cabinets were streaked yellow and ruined. After I picked myself up off the floor, I took one of the doors, the sealer and my receipt back to Lowes. This is where the fun really starts.

I went to the paint department with determined calm and told the gentleman there that I had a problem. I explained that the sealer that I bought the previous day ruined my cabinets. He said that I got the wrong sealer, and I explained that I was given the wrong sealer. He walked away to get the correct sealer and a young woman who works in the paint department came over and asked me to describe the woman who assisted me the previous day. I described her and she said “Oh, well, she doesn’t know what she is doing”. Then she instructed me on why it was the wrong sealer to use on painted cabinets and what I should have used. I said to her that at this point her instruction does not help me much now that I have to re-sand everything and start over. She actually threw her hands up and walked away from me.
I asked to speak with a manager. I went over to the service desk and a very kind young lady helped me and I explained to the manager what had happened. He left to speak with the people in the paint department. After some time the manager called the young lady at the service desk and told her to tell me that they would give me half off whatever I needed to fix the cabinets.

Why should I have had to pay anything to fix the problem the your employee caused? At the time I was just too upset and frustrated to argue and I purchased sand paper and paint. Ask the experts? Are you kidding me? I spent the next 3 days sanding and re-painting all of my cabinets.

The worst part is that not once did I get an apology from the manager for the HUGE mistake that his employee made. We have many home and business projects that are in the planning stages and I can assure you that I will not risk my time or money again.

Not all of your employees are horrible, just 3 out of 5. The gentleman at the paint department was at least empathetic and the young lady at the service desk was very nice. As for the rest, why is someone working in the paint department if she “doesn’t know what she is doing”? Why do you employ someone who will throw their hands up and walk away from someone who has a legitimate complaint? Are managers trained to at least apologize for mistakes made by employees, face to face? If not, why not?

I hope that this at least gives you some insight as to what is really going on in your store. Maybe it will prevent someone else getting the wrong instruction leading to damaging consequences.

Thank you for your time,


Aimee Mesiti

I bought a washer and dryer and refrigerator from Lowe's, they delver the product to me, after one month they start to break down, by the repair people I was told that Lowe's sold me used product, that is the why they break down a lot.
What a shame on Lowe's, I filed a complaint with BBB.org, nothing happened, Lowe's is scam.

Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, 'oh, yeah that happens with those, ' and never said another word to me, turned around and said, 'What can I do for you?' to one of her co-workers. RUDE! The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an 'older' couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment. I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.

from reading the complaints about Lowes', I wish I read them before I purchased my vanity.
Not only are the customers unhappy, so are the employees.
But rest assured, I will get satisfation, one way or another. I will make it my mission in life to get the vanity that I ordered THREE months ago.
If you're having the trouble with Lowe's customer service that I am, contact their Executive Management at their corporate office at 704-758-1000. Yes it's long distance from California but maybe you'll get the satisfation I am still waiting for.

I have been a customer of Lowes for years. They say they have the lowest prices. Today I went to lowes to buy some 4in. pipe for gutter drains. With money in short supply now a days I compared prices before going to the store. I found the pipe cheaper at a Home Depot in Hickory, about 50 miles away.

When you go into a lowes store, (West Jefferson, NC) does it not say on that big sign that they guarantee the lowest prices? After being in the store for almost an hour waiting to get what I needed. (because in wasn't on the shelf) I finally question the checkout about the price. He calls the so called manager. He said that it was only within a 30 mile radius. Well, in this area, theres nothing with in 40 miles to compare to! A few local builder supplies, thats it. The manager was a real dick about it and defended the store.

Its funny that when you try to summit a complaint to lowes on there web site that they have there own set questions, and you can't leave any comment of your own.

I guess the rich mans motto will never change. Fuck the poor! Sorry but this is just the facts.

Do not shop a lowes!!! I will never step foot in the store again!!!

Lowes