I will never give lowes any business again. in the future home depot will recieve it. reason.I bought a new washer, dryer, freezer in the same week I put it on my charge with in 8 months i paid off all but $700. i was going out of town so i decided to make my payment 2 weeks early. when i got my bill there was a late fee.they insisted I did not pay. I gave them $75 that same day and said I would be back in a couple weeks to pay it off. my next bill not only showed the payment i paid but also the one they said i was late. dated 10 days before the due date. I went right over there and showed them i was right and wanted the late fees given back. they said no so i handed them a check for the balance owed. by the way that paid the 2 year debt in 9 months. I no longer owe LOWES and no longer will buy there.I cut up my charge card and hope many other readers will do the same.

Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so the customer service called over to the only other store (the Hampton store) that had the vanity item#16691 to make sure that the one that they had was not broken and Bubu from the Hampton store said that he checked on the item and it was not broken. So we went over to that store to buy the item and bring it home. We got it home and opened it up and it is broken and the manufacture did not finish putting the items together. The drawers were not put together like they should have been. I then called to speak with the MOD from the Hampton store and spoke with Sherita @ 7:41pm on 11/14/09. She was a little rude but said that she would order another one but it would be 7-10 days before she could get it in the store but then they could not deliver it to me for free in exchange for the broken one. The is a bit of a pain in the butt since I have been trying to get these since 11/7/09 and this is the 3rd one that we have tried and no other store has any. It should be rushed ordered and delivered free to my house with a discount for my troubles. Then I called over to speak with the MOD from the Newport News store and spoke with Scott @7:52pm on 11/14/09 and he said that he could not order it until Tuesday and from that day it would be 7-10 days for the store to get it and that he could not rush order it, nor could he deliver it to my house for free or with any kind of discount for my troubles, nor could he sell us the display at a discounted price. This item is $476.10 and I have tried 3 different items and spoke with Johnathan Everman from the Newport News store who was also suppose to order a bathtub for us. But when I called 2 days later to double check if the item was in yet or not, I was told that the item was never ordered. That item #286051 which is $447.30, we bought it from the Hampton store on 11-11-09. This was done with Free delivery, thanks to Patty a Sales Manager at the Newport News store who arranged this to be done due to my troubles and it was delivered 11-13-09 and it is in ok shape but a soft pipe is kinked and can not be installed because of this. It will reduce water flow. I spent $2, 037.61 from Lowes from both the Hampton store and the Newport News store and this is getting really old. I think that I should get a new bathtub delivered and double vanity delivered undamaged to my house for free and that I should get some kind of discount, because of the trouble. The bathtub may or may not leak due to the kink will not know for a fact until it is installed. The vanity is broke at the bottom right side where its cracked and the backing is not attached and the medal bars that the drawers are on, on the left hand side are bent and not attached. I would like someone to call me ASAP with a replacement with free delivery and or some kind of discount for the broken items.

I hate Lowes! I am determined to prevent others from shopping at this company. Over the summer, my step-father was fired from Lowes in order to make way for an inexperienced, idiot to replace him. Now my mother and stepfather, like others across the US, are working harder than ever trying to make ends meet. They cry and worry over their daily life; whether or not they will be able to pay their bills. They no longer have health insurance because Lowes are a bunch of corporate jerks who do not really care about their employees. Eventually this company will suffer since many of the qualified and hardworking people were fired and laid off. So, if anyone reads this, consider that my step-father was not the only one. The Lowes he worked for on Broad St. in Richmond, VA did this to many others because they do not want to pay for experienced employees pensions or match their stock options, or god forbid, give them health insurance. Do not shop at Lowes! They are just another corporate giant who puts small stores out of business and finds ways to fire people when the economy takes a turn for the worse and prevents some selfish CEO from living the high life. I hate Lowe's and I wish it would go out of business, so please don't shop there. This corporation does not really care about you!

evertime I have ever gone to this lows store i have had the worst time getting any help for the employees and when I find the employees they are all together in one corner chatting ..being a woman they think I do Not know what I am looking for and they will not give a woman the time of day to help them out ... I asked one for help and gave them exact thing i was looking for after I filled out applaction the casheir at coustomer service Rebecca walked off to the back of the store didn't say a word to me ... felt like she wasn't helping me so I left that store and went to Texas city where managment greated me at the door and Robert was the gentalman who helped me out. He got me in and out with out the hassel of bull shit. If it was Not for this Texas city store "3620 Emmett F. Lowry Expway, texas city, tx, 77590" I personaly would Not shop at any Lows stores they treat women like they do the men equal... Un like some stores who need major attion and Head managment need to come down and give a refreshor corse in Great Coustomer Service...

Back about three years ago we were buying a house and it needed a few appliance upgrades. At the time there was a Lowes store opening in our area, and the had some fabulous grand opening sales, so we did a little research on the brands they had, and ended up buying a Mid level Samsung unit in black along with the Lowes extended warranty. All was well, and we really like the fridge.

Fast forward last summer, and the fun began. We started noticing the refrigerator section wasn't cooling (freezer was fine) and so we called Lowes and call to get a repair scheduled. It took Lowes about three or four days to get someone out. Evidently they couldn't find anyone in our area to do repairs and had to do some research and locate someone. This is a new store, they probably hadn't had a lot of cause to contract for our region, so we wait patiently.

Eventually RepairGuy 1.0 comes out and says 'I've seen several of these have bad CPU boards, I'll order the part.' Part comes, and about one week later (two weeks total repair, approximately) my fridge is all happy and we are all happy, and the world is fine.

Fast forward one year, almost exactly (Sept 2nd, the week before labor day) and the 'Sound of Milk Doom' returned over one long weekend when we were away. Ice in fan. Temp 54 Degrees F. So we call, and get repair scheduled with RepairGuy 2.0. After about two or three days (Sept 4 if I recall right), he comes out, We tell him of the previous experience with the CPU board, but he proclaims a 'glitch of some sort probably caused by all the rain we've had (it has been raining a lot -- something like 10 inches one week)' and defrosts the fridge manually with a heat gun, changes some sort of 'sensor' and says 'call if this doesn't help'. This was a Friday.

Three or four days later (week 2), Tuesday or so, the temp in my refrigerator was 54 degrees and climbing, so call we did and left a message or two on his answering machine. De Nada. We call Lowes, and they can't get hold of him either, but eventually, one week later he comes out. He was on vacation for a week. Temp is sitting near 65F in my fridge at this point and the fan has stopped whining (the evaporator is frozen solid by this point, and no air circulation. Heck its cooler in my house that morning due to the cold snap -- I joke with my wife that we should just put our food in the garage!) Eventually he gets out, defrosts it again, and changes a couple more 'sensors' .

By Thursday, back to Temp 54, and rising (go me!). We call. Answering Machine. No return call. Call Lowes 'we'll try to get hold of him' and eventually they do call, and he comes back out several days later, changes 'all the sensors out' and manually defrosts it again with the heat gun. By this time we've lost track of the gallons of milk and assorted other food items, and are getting quite annoyed, but ever hopeful. (Note: I have four kids, and two toddlers with a stay at home wife. This refrigerator stuff is pretty important not to mention loosing a couple hundred dollars of food every few weeks puts a crimp on our already limited budget) I just want my fridge operational again.

Eventually, two weeks ago, he orders the CPU board. One week later, last Monday, Lowes said it was delivered. He comes out last Thursday and replaces the board. 'This should do it hopefully'.
Maybe in some alternative reality it does, but not for us. By this last Saturday we're sitting on 55F again, and the growl of doom is emanating from the appliance again. I'm catering an event for some friends this weekend so lack of fridge puts a severe crimp on things, but oh well, we make do, and scale it down. We call Lowes this A.M. and they put in paperwork to get it replaced. It remains to be seen at this point what exactly will happen, but her remarks do not make me hopeful 'we'll try but it's no guarantee it will get replaced', and so here I sit, hoping to hear some good news, but at the rate I've been having it, I very much suspect otherwise. It is now Thursday, and we're getting 'it'l be three to five days before we know anything." In otherwords next week at a minimum, and my fridge is sitting on 65F again.