This is not a complaint... I just want you to know that Jim @ store 2265 was very accomodating to our needs. We were in the store 2 days before and the customer servive wasn't very good. Two days later we went in and Jim's customer service was superb. We think he should be recorgnized by his Manager.He walked that extra mile. We can't thank him enough.
Thank you,
Parker Spearin
100 Dresden Ave.
Gardiner, Me. 04345
2075825303

My husband and I went to the local Lowes to see about ordering a new front door. The guy we talked to was very professional with us and helped us pick out something nice. Keep in mind that we had mentioned to him that this was our first time buying a door. So we get the door ordered and he tells us that since its a custom one that it will take 2 weeks before its in. Okay no problem. So the 2 weeks goes and no call. My husband decides to call the following monday to see whats going on. The lady he spoke with told him that it should be there sometime that week. So we waited. Again no calls for the rest of that week. Again Monday came and he called again. This time a guy who worked in Doors/Windows department answered saying that the door had gotten there the previous Wednesday, well thanks for the call! So he tells him that the installer should be calling us within the next 48 hours. A couple days later we're getting ready for bed and it's a little after 10pm. We don't answer and there's no message left. The following day the same person calls at 9:30 so we decide to answer, guess who? The door installer! Yeah so I talk to him and the soonest that he can get the door installed isn't for another 3 weeks. Yeah! We were definitely pissed! But what can you do? So we waited that 3 weeks and the day before its suppose to be installed we get a call from one of the Lowes people saying that basically the installer had come in to check out the door and saw that there was a big dent on one side of it. We had to reorder it. Thankfully my husband is good at dealing with confrontation because I'm not. He called the corporate office and explained what had happened. The guy there told him that he would take 40% off the door cost and refund that back to us. (Or something along those lines) My husband is good at negotiating.

So again we wait another 2 weeks and the door comes in. We schedule to have it installed. So the day of installation the door installer shows up along with a lady that we had been dealing with at the Lowes, she was a sales manager. As soon as i saw her I knew something was wrong. They came walking up to my door smiling, I was nervous because my husband wasn't there. So it turns out that the door again had some issues. They had me look at the door which the installer brought along with to show me. Turns out the frame of the door had a bow in it. Meaning another reorder! haha

Deja Vu! So we order it again and again they refund us some money back. The 2 weeks go by and they both show up again on the install date. Thank god, nothing was wrong with the door this time. :) So it gets installed and looked great. The only real issue this time was the fact that we were never told by anyone, that they wouldn't be able to put our storm door back on! Yeah! So now we have the new front door but no storm door. So again we went back to Lowes, a different one this time! haha Just to compare. We're still waiting on that one.

In the end the front door originally cost somewhere around $1600, by the time we got it, we had only paid a little over $400! haha Yeah so I guess we won in the end but it was a long process.
Most of the people we dealt with at Lowes were very professional and friendly. A couple of people decided it better to lie to the store manager then to tell the truth about phone calls. Like we had been told multiple times that we would get a phone call back but never got one. So those people, one guy in particular that we dealt with a lot was the worst of all, Kevin! He lied straight to our face basically, my husband was talking to the store manager on the phone trying to explain about the lack of phone calls and in the background we could hear Kevin telling him that he didn't know what we were talking about, that he had indeed called us back. What a lier!

Lastly when we went to the other Lowes to order the storm door, I ran into Kevin. He tried to do the polite hello chit chat which I was certainly not interested in having. Turns out he was at the other Lowes because he was training to be an assistant store manager. How sad! Hopefully we don't have any issues with the storm door. My fingers aren't crossed though.

on 7-18-09 i bought a few clearance items at your store in Southaven Ms. . The cashier had to call someone to do an over ride it took them over 30 mins. to get someone to the regester. The cashier called at least five times to get someone to come to the garden center register, and when a manger finally came i told him about having to wait 30 mins. and got no response, is this your policy of dealing with your coustomers if so this is very unaccepabale . I have been a very loyal coustmer for years but i can take my busness back to home depot, I am remodeling my house and i buy alot of my supplies from your company.
I have always been pleased with the service I have recieved with your company until now. I also work with the public and I know it takes only one bad experience to loose a coustomer.

Why not to select Lowe’s for flooring install…

… and why i HATE LOWE’S

After persistant nagging from my wife, I was forced to make a quick selection for my wooden floor install. I thought, if I went to a reputable, chain I should be fine.

First of all, the sales person never explained the difference between a glue down and lock in. The price for the hand-scrapped wood looked cheap. So, I paid $35.00 for the measurement. The measurer came for the measurement and took the measurements.
What bothered me was the measurer was holding the tape slanting instead of straight. But, I was busy during the time (and did I mention the pressure from my significant other!)

I wont get into the details, but during the installation, I was shocked to see the installers wasting wood. They used to cut a small piece of wood and through away a big chunk of the wood. Even after that, they were left with substantial boxes of wood!!!

After the installation, being the engineer I am, I measured the flooring. With simple measurement, I came out with a difference of almost 25%. This was after lenient measurements. With the installation and wood cost, that was substantial.

What followed was nightmare! I called Lowe’s and what followed was accusations and counter-accusations and stuff like “why did you not call us when they were throwing away the wood…”, “everybody does (over) measurements like this”, etc. etc. They reimbursed me about 10% of the cost and the cost of the remaining material.

Needless to say – I am responsible for any increased sales at Home Depot. J

If you want to do any flooring installation, here is my advise to you:
1) Measure your floor yourself
Measuring is basically simple – multiply the length by the height. If the room is complexly shaped, break it down into components and then add up the areas. (Area of a square or rectangle is Length x Breadth, Area Triangle is ½ x Base x Height, etc)

The grand total of all the areas, is what your installation should be.

2) Shop around
Do not rely on a single store. The smaller local stores offer better rates. Because they DO NOT SUBCONTRACT OUT THE SERVICES.

3) Do you research
Understand the difference between glue down, nail down and lock ins. The Lock ins are usually cheaper though the glue ins add to the value of your home.

You could get an installer separately and then buy wood at a cheaper discount outlet. It works out much cheaper!!!

And if you are a handyman yourself, get the wood at a discount outlet or internet and install it yourself. Lock-ins are great for this purpose.

4) AVOID LOWES like a PLAGUE
You will be paying for their premium over subcontracted rates. People who have money to waste, should go there.

I have been in touch with Lowes people and they are going to do nothing about my problem. I have worked as a electrician for years and when it came to spending alot of time on my knees installinga hard wood floor. I thought that I would use Lowes. What a misstake. The Lowes store firstlost my paperwork, then three differant manager called and none of them had any knowedge of the other conversaton with me. They were to be in touch with me over two weeks ago.