I signed a contract with lowes for the installation of a pergo floor, 4/09 the store raved about the installer, well the installation day arrived and the installer immediately wanted an additional 600.00 to level a 12x15 partial floor this was labor only, I was to purchase addl 400.00 worth of material.. now the installer did come out and check my dining room floor and insisted he would not need to do too much. I personally had to remove the rug and tile and padding plus go pick up the 15 boxes of flooring and misc. myself. He worked on the flooring he left after5 hrs of work @ 125.00 a hour he mixed the flooring material in the house there was dust and grime in the entire down stairs. I was furious. I called lowes all the managers avoided me, I finally did talk to a dept. mgr who was helpful but her hands were tied, they basically were happy to take my money but not follow up on any customer problems. I now have a empty dining room with out a floor and now where to turn. The contractor was ignorant...

Hi my name is C. Funk
My complaint is that i was be haind on lowes bill now they close account.Now that is payed off i have a crt. on the bill of like .80 cen. but i wood like to have my lowes card back it is not right to close the acc. if it is pay off and i wood not use it for a houle.



think you

Miss Carolyn Funk

I PURCHASED A NEW SAMSUNG REFRIGERATOR 1/08 AND HAD BIG PROBLEMS WITH COOLING AFTER SIX MONTHS. LOWES SENT SOMEONE TO FIX IT, BUT IT WAS NOT FIXED. LOWES SENT THE SAME PERSON BACK AGAIN AND IT WAS NOT FIXED. THEY SAID THAT THERE WAS NO PROBLEM WITH THE UNIT AND REFUSED TO SEND ANYONE BACK TO EFFECT REPAIRS. THEY WOULD NOT TAKE THE UNIT BACK. THEY WOULD NOT REFUND MY MONEY. ONE WEEK AFTER THE FACTORY WARRANTY RAN OUT, THEY SAID THEY WERE NO LONGER RESPONSIBLE AND THAT I SHOULD CONTACT THE EXTENDED WARRANTY PEOPLE ($120.00 EXTRA). THEY SAID THAT THE ONLY PERSON AVAILABLE TO FIX THE UNIT WAS THE SAME GUY LOWES SENT OUT AND HE SAYS THERE IS NOTHING WRONG WITH THE UNIT AND AS SUCH, THERE IS NO REASON TO COME OUT.

I HAVE THE ORIGINAL RECEIPT AND ALL PAPERWORK AND NOTES ON REPAIR CONTACTS. THE EXTENDED WARRANTY PEOPLE WOULD CALL EVERY TWO WEEKS OR SO AND ASK ME IF THE REFRIGERATOR WAS STILL GIVING TROUBLE. I SAID THE UNIT HAS NOT BEEN FIXED.

I FINALLY TOLD THEM THAT I HAD A LAWYER, THAT THIS MATTER HAS BEEN TURNED TO THE THE STATE ATTORNEY GENERAL'S OFFICE AND A COPY OF THE FILE HAS BEEN SENT TO MY LOCAL CONGRESSMAN. ALSO, THAT ALL CONVERSATIONS WOULD BE RECORDED WITH THEM.

I CAUGHT THE LOCAL LOWES MANAGEMENT IN SEVERAL LIES AND WILL NEVER BUY ANYTHING OF ANY SUBSTANCE FROM THEM AGAIN. I URGE YOU TO DO THE SAME. AVOID LOWES!!!

LOWES FINALLY ACKNOWLEDGED THAT THE REFERATIOR WAS DEFECTIVE AND WERE SENDING ME A REFUND OF THE PURCHAS PRICE, LESS CHARGES FOR THE EXTENDED WARRANTY ALMOST A YEAR AFTER MY FIRST COMPLAINT.

KEEP YOUR RECEIPTS, DOCUMENT ALL CONTACTS WITH VENDORS, GET COPIES OF ALL REPAIR TICKETS,
RESEARCH THE WEB FOR PROBLEMS WITH THE PRODUCT BEFORE YOU BUY AND CHECK OUT THE VENDOR.

LOWES SHOULD BE PUT OUT OF BUSINESS BY THE CONSUMER. NEVER DO BUSINESS WITH THEM.


FRED

My wife and I purchased a house and needed new appliances. We had gone to Lowes and picked out a fridge, microwave, and stove- all matching in stainless steel on the Monday before the house closing, that was on Friday. I asked the salesman if I could pay for the items and leave them there for pickup on Friday, after closing. I was told that I would have to take them with if I paid for them, but he promised me that when I came back on Friday, I could buy them then, and he would have all three waiting for me. I told him that the house I was buying didn't have any appliances, and, with my luck, they would be sold out when I returned to pick them up. He stated "we have a surplus of all three in stock, I assure you they will be here". Friday after the closing, I went back to Lowes and found they had the microwave and stove, but were sold out of the matching fridge. I gave the salesman working then, the card of the other salesman who made me the promise, and asked him to check in back. He returned and told me that they were out, but would call the store manager and asked of they would give me a discount on the damaged floor model fridge. I then stood by the counter as he called the manager and asked about the discount. I could hear the manager tell him to give a $100 discount on the $1200 fridge. The salesman hung up and advised the manager approved a $25 discount. As pissed as I was, I needed the fridge. They then loaded the fridge onto a service cart and scratched the stainless steel front, telling me to buy polish, and buff it out. I ended up going off, yelling, in front of the store. I'm sure my brother-in-law, who was there to help pick up the items, was probably counting his money to see if he had enough to post my bond. The manager then came to the front of the store and asked me what the problem was. When I told him the whole story, he did give me a more expensive fridge at the same price as the one I had picked out- it didn't match the microwave and stove exactly, but was close, and I was thankful. 1 year later, I needed to replace my dryer and wash machine. After checking with the Sears and Menards in my town, and being unable to find an electric dryer on sale, I went back to Lowes after being talked into it by my father. I picked out a washer and dryer and took them home. After bring them into the basement, I found the dryer was not working and returned it. I had picked out a different brand that was about $30 more, and was told to go to the service desk for a refund on my debit card for the first dryer and then pay for the second one. I did, and then loaded the new dryer into my dad's pickup and started to pull out of the parking space when I saw two Lowes employee's running after me. Thinking I forgot something I stopped and got out of the truck. They then told me that they called the police, and that I hadn't paid for the dryer. I then showed them my refunded receipt along with the new receipt. I said they were sorry and would call the police back. Based on my experience with Lowes, I stopped at the DeKalb Police station on my way home and made sure. I would like to thing of my Lowe's experience as bad luck, but I refuse to buy anything there ever again.

Don't ever rely on these brain dead twits over the phone. I called to get specific prices on rolls of wire and got some prices alright. As to what they were for--- who knows. Was told they didn't have certain length rolls I know they have, was told one price was $60 less than what it really was and should have been. In total called for about 6-8 prices. Went to the Home Depot down the street because they knew what they were talking about when I called there. I went to that Lowe's afterward and looked for myself at what I had asked for.That's when I found all the mistakes out of 8 items they gave me the correct price on only one. Not sure how they have any business in that field if they can't read a label right in front of their face! Depot ended up being cheaper anyway, don't waste ur time or money at the Camillus, NY Lowe's.