I had Lowes replace a standard sliding glass door with a new one from them, of an identical size. The sign at the store said installation would be $299. The estimate cost $45. and then when I went to sign the contract for the actual installation of the door they said the installation would be $850.

I had a wedding, out of town, to go to the next week, and they had promised to get the job done by Friday, so I went ahead and said okay.

They didn't get it installed until Tuesday of the next week and I missed the wedding. The extra cost included 4 pieces of trim around the door which is poor quality, and would have cost less than $20.

I will not use Lowes installation services again.

FORMALITY IS NOT NEEDED TO RESPOND TO FIRING PRACTICE OF YOUR COMPANY EMPLOYEE OVER A PIN PROMOTING CHRISTMAS. YOU SELL AND PROMOTE CHRISTMAS FOR PROFIT. THE FACT THAT ONE PERSONS COMPLAINT CAN CAUSE THIS WOMAN TO LOSE HER JOB DISGUST ME TO THE POINT THAT I AND MY COMPANY WILL NO LONGER PURCHASE THOUSANDS OF DOLLARS FROM YOUR BUSINESS. I AND MANY OTHERS WILL NOT HAVE OUR HARD EARNED MONEY SUPPORT THIS ANTI AMERICAN PRACTICE. ENJOY THE PAST DOLLARS OF MY MONEY FOR YOU WILL SEE NO MORE. I AM ALSO EMAILING ALL OF MY FRIENDS AND FELLOW BUSINESS ASSOCIATES AND ENCOURGE THEM TO FOLLOW SUIT. YOU MAKE ME SICK, YOU ARE AS BAD AS THE CHINA JUNK THAT YOU PEDDLE. GOOD DAY

Had to special order a two piece American Standard Champion4 series toilet be4cause the color was silver on Sept.27. Lead time was supposed to be 6 days as stated on invoice, with delivery 10/03. Set was delivered to store, picked up and discovered that the tank was the wrong color. Take tank back and was reordered 10/18.WAIT&WAIT. 10/31 I'm told on back order and delivery not until 11/21. 11/21 I'm told projected shipping will be 12/1. Ask for any update on 11/26 and told no change. Asked plumbing assoc.if they would be willing to deliver and install tank because of pending back surgery(have now been without 2nd bathroom 2 months) and was told we'll get back to you. Called local supply house and got same tank in 2days. Went back to Lowes for credit on my card and they wanted to give it to me in the form of a gift card-that can only be used at Lowes. Like I want to shop at Lowes again! And the tank was $24 cheaper from the supply house! BUYERS BEWARE

FOUR MONTHS AND STILL NO QUOTE!

June 15 I went to Lowes to purchase three, yes, three storm doors. Customer service in store was awful, but I'm a busy professional and my need for doors allowed me to overlook the lack of service in your new South Chicago City location.

I was told that I did not need to be home to have my storm doors measure. The crew measured. I went into the store the day after the crew measured � hard to get help and when I did, I was told no measurements were there and I would receive a call.

I never heard a word and called back a month or two later. Instead of measuring three doors, they measured one. The gentleman I spoke with promised to send his best person out. Again, at least a month passed and I never heard a word.

I called 1.5 weeks ago and again I was promised by Tom, the sales manager that he would take care of me. He did get someone out the next business day which was a week ago today, Monday. Tuesday Cora called to ask if I�d been measured, I told her yes and my long story. She said someone would call me back�.never happened.

Tonight I called and asked for millwork. I was on hold for 7 minutes before I called back and asked for store manager.

It was no surprise that when I did ask for store manager, the woman on the phone told me that it would be a while because three other customers were waiting to speak with her. Imagine that!

The phone attendant asked me what I needed so that she could prep the store manager while I waited, when I told her, she transferred me to Cora. Cora did recall speaking with me last week, but instead of working to get me a price and helping me to get three storm doors that I have been trying to purchase for FOUR MONTHS, she insisted that I stay with my original sales rep who I did not recall and who obviously forgot about me. She insisted. I asked to speak with the manager.

I finally got to speak with Tracy who promised someone would call me back��

Why should I purchase from Lowes now? Why should I have to go through any hassle of getting my deposit back from you or returning the hardware for the storm doors that I can not BEG you to sell me? Where is the SERVICE in your South Chicago City Lowes store!

Still in need of three storm doors!

OCT 2008: This past week, we bought two sets of mini-blinds at Lowes, Louisville, Colorado. There was a sign posted - $70 installation which we confirmed with the floor sales staff. The following day we called to set up the installation. After being transferred to the wrong person twice, we set up the initial appointment, where their sub-contractor comes to your home to measure your windows. The charge was $35 for the measuring, which could be "applied to the total contract cost." So far, so good.

I then took the measurements and had the blinds trimmed (for free) at Lowe's. I then had the floor sales staff call the installers to let them know we were "good to go" and to put us on their list -which we understood could be about a week wait. Again, so far, so good.

Then the trouble started.

After I left the store, we received a call from the person at Lowe's who handles the installations that I needed to come back to the store "to sign an installation contract." I requested that it just be faxed. No can do, they said. I then asked to speak to the store manager...

After a long wait, DAN answered. At best, he was perfunctory, but mostly unhelpful if not uncaring. He said not only could we not do a fax, but he started blaming the floor staff I spoke with at the time of sale for telling me I could handle this over the phone. He also blamed the installers who came to our home, saying they shouldn't have given us the measurements of our window wells before we signed a contract - (Say what? The measurements of our own window wells?).

It gets worse.

As directed, I had my fiance go to Lowes Louisville that same evening in order to "sign the contract." I expected this to be a five minute procedure. My fiance spent over an hour in frustration in the store.

One other note: Because of the height of the blinds and the fact that the old blinds had to be removed, we had been told that there would be an additional $15 charge per window blind. Fine. That would mean, I figured about $70 more, when including the credit we had already paid - $35 - for the measuring.

At first, the staff at Lowes hasn't any idea of what contract we need. After my fiance gets me on the phone to speak with the floor staff, they say "Oh, I think I know what you need." After a great deal of delay, I find myself on the phone once again with the store manager - DAN - who this time has had my fiance already sign a installation contract for well over $200!

In addition, Dan is disputing that Lowe's even has a sign advertising a $70 installation offer, says he can't see it, and questions whether we even saw it. Again, he's blaming his floor staff. Again he's blaming his installers who came to our home for letting us photocopy their paperwork.

If this wasn't unprofessional enough, he begins to argue with me about Home Depot, who is located about a half block away, who has a "whole house" 10 window treatment installation for an amazing $118. I'm trying to tell Dan, if he wants to keep our business, he might want to help us, not rudely defend himself and blame others.

As it turns out, Lowe's won't allow my fiance to get back the paperwork (contract) she signed. After I get Lowe's staff back on the phone and demand it, they do allow her to cross off her signature. Furthermore, they keep the paperwork she brought to the store and even kept our receipts for the blinds. My fiance left, feeling completely disrespected.

For the record, we have invested over $40, 000 into two homes during the past four years, and have spent thousands at both Lowe's and Home Depot. From now on, it's Home Depot who gets our business.

Buyer beware. Lowe's, in our experience is disorganized, lacks competence and shows little ability to work with frustrated customers, at least when this manager is involved.