How great of Lowes to pride themselves on a gurantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. So - I will take my business to your competitor instead.

I ordered hardwood pellets for my stove. I paid for them on a Friday. No problem 37 tons in stock. Monday the delivery shows up with the cheaper softwood pellets. I told the driver that I ordered hardwood pellets. He called the store then told me that they sold out of the hardwood pellets. I told him take them back. I called corporate and was told the store manager would get back to me. I got a call saying there was a mistake. The hardwood pellets were in the warehouse. I gave them a hour to get the right pellets to me. They did. I let them know I wasn't happy about this. All I get is "it was a mistake and they corrected it. I'm sure if the pellets were delivered to someone who didn't check, they would have received a cheaper product and possibly not known the difference. I can see the wrong pellets being loaded. But to be told that they were all sold out after I discovered it, doesn't fly. Especially when they did have what I ordered at the store.

I ordered an exterior door with installation. The salesperson ordered the wrong door and the 'professional' installation service arrived late on the first day of installation and left early with the install partially completed, failed to show up on the return date to complete installation and did not call to tell me they would not be there to complete the install causing me to miss another day of work, arrived for the third install completion day without the rest of the door to install requiring me to alter my work schedule again to accommodate another return install completion, and have not yet arrived to complete the installation.
I have called Lowes numerous times to complain and have gotten absolutely no help on working out these problems.
The 'professional' installer's name is Ron Grub. Do yourself a favor and never contract with him to do any work. I would never purchase another product from Lowe's either. I can't believe they advertise professional installation services. I'm out 4 days of work and still have not had my door installation completed.

I have a complaint on the other side of the equation, not as a customer, but as a spouse of an employee of Lowe's . . . about the district management on up. It's not what you know, it's who you BLOW! All I can say is Mike King (RVP), you can take your little man syndrome and "your hand-picked people" and shove them straight up your ass! As for you, Rex Rhyne (DM), you are so 2-faced it makes me sick. I wish you could see how you treat people. Maybe one day, you'll get a taste of your own medicine. Oh! And by the way, Lisa Johnson (district loss prevention) thinks your wife is a "Bible Beating Bitch" and that she's a snob - remember when ya'll went to Savanah with her on Riverstreet and your wife had something to say about tatoos . . .

To customers of Lowe's, don't get me wrong, I love the company. Sometimes it is not the local stores fault, but in fact the upper managements which bring down the store, starting with moral. Some of the Lowe's upper management thinks they are superior. Maybe if they brought themselves to reality and see each stores specific need, everyone could benefit.

I bought some tester paints from a branch of lowes using one of their color chips and took the paints home and liked them, so we bought 2 one gallon cans of the paints from another lowes store. we took those home and found they did not even remotely match the testers, even though the same color chip was used. I took them back and the customer services manager was incredibly rude. They kept sending us back and forth between the paint dept and customer services. They admitted that the ads shown on tv and on hgvt.com about lowes color matching system is a lie. they also told me that they could not match the paint chip i wanted even though it was from their store. their machines vary from store to store and are calibrated differently. After alot of argument, they finally gave us a refund and then said we had to buy more paint with the refund. I walked out, vowing never to buy paint there again. The paint dept said they get frustrated because customers are mislead by the ads and they cannot color match items brought in. Isn't it illegal to mislead people like this? The ads should all be pulled.