Lowes

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1 stars
(155)
Category: Lifestyle

Contact Information
New York, United States

Lowes Reviews

July 4, 2008
They're not helpful
Every time I go to get plants there is never anyone to load at the norman, & 74th street okc stores. There is plenty of people doing nothing they don’t even offer to help load. Once another customer loaded mine. Its ridiculous that you have to chase people down there should be someone asking you. Another issue is what’s up with the plant carts cant they have them inside available to you. They should also double staff the garden area with people ready to help and load. The prices of each plant should be available and on all plants so you know what you are paying.
June 20, 2008
No service
We bought a washer from Lowes in late Dec 2007. About 3 months ago all of my wash (clothes) were getting twisted and wrinkled in all cycles. Service from A&E came out and said it was the timer and or transmission. No parts on the truck, one part was delivered one week later by UPS. Then you have to call A&E back out and schedule the second trip out. Two weeks later, the serviceman arrives, says the first man mis diagnosed the trouble, stating there is nothing wrong. We explained about the tangles, twisted, intertwined clothes inside the washer, he got mad, through his tools in his bag, said "you pissed me of" and walked out of our garage. We called A& E and Lowes, and they say too bad- there is nothing wrong with the Whirlpool washer. My clothes are ruined. They are being beaten to death in the wash cycles.

Lowes agreed with A & E that there is nothing wrong with the Whirlpool washer. So we are out in the cold!
June 4, 2008
garage doors
Ordered 2 garage doors apecial order height from Lowes, payed at time of order. Sales mab screwed up order, called me on the phone and said he made a mistake on the price and wanted me to give him my credit card # to charege more than the contract was for.I went to the store and talkeed to the manager.She said they would honor the contract price and she re-submitted the order .Contact time is for 10-17 days delivery, Its been 25 days, no contact from store, so i call them again.They can't tell me the status of my order. What a ripoff company!!! This is the worst business i have ever done with anyone! I' m going toimorrow and demand a refund.
May 27, 2008
feedback contest
No complaint. My wife says she may sue Lowes for alianation of affections. I spend more time at Lowes store than I do with her.

receipt# 07626 052708 023 82534
April 28, 2008
Consumer complaint
Your store no 1740 has a rude service manager by the name of Joe. He ranks above a man named matt brown. Joe needs an attitude adjustment, however matt should be promoted. I Philip Carlotti had a problem which matt kindly took care off I say thank you to him and humbug to Joe. As a result of matt I will not be going to home depot. Impersonally like Lowes and have frequented your stores in all the former states I have resided.
April 8, 2008
A crap plan!
Lowes extended protection plan "service" is the worst service I have ever received. To date, to repair a simple water dispenser repair for My Refrigerator, they have sent 2 different service companies who have installed 2 different parts and still trying to fix it. It is now 6 months, and Lowes customer service people set up appointment for the repair and didn't show up. It happened to me twice and when I called them, Simple answer is "Sorry".

More over the third party service companies these people choose are inexperience and don't know the ABCD's of the problem. All they try to fix the problem with trail and error method.I am having the bad experience wit Lowes customer service people.

Do not ever buy the plan.
March 17, 2008
Empty fire extinguishers!
I live in a high fire danger area. I now regularly check my smoke detector & fire extinguishers. I discovered that I needed a new fire extinguisher for the kitchen. I went to Lowes (Do It Yourself Retail Store) to purchase a new fire extinguisher. When I went there, I was shocked as to what I found. Out of 16 fire extinguishers that were on the shelf, only 3 were charged. 4 were borderline empty, with the remainder of 9 totally empty. I called the manager, who said he would do something about it.

This being too big of an issue just to let go, I went to the fire department to file a complaint. The fire department said the fire marshall has no jurisdiction over the life saving devices being sold. I said, "What...". Imagine a senior citizen purchasing one of the empty ones. Then having a kitchen fire, wow.
March 3, 2008
We are obviously disturbing the associates!
Was at the store Sat. March 1, 2008 to pick out products for downstair bathroom. The associate showed me a nice double vanity that was on clearance, which we loved the color. Went back on Sunday morning to purchase everything. First we had to wait for an associate, who watched us for a time before she approached us. I began showing her all the products we were purchasing (around $1500) but when we came to the vanity top that I was shown the night before she told me they sold the last one a month ago. Now who do we believe? Her or the associate that pointed out this bowl to us the night before? She then had to get someone else. It took this man about 5-7 minutes to get to the area then he just looked at us as if we were disturbing him just as the first lady had acted towards us. He told us he didn't have that double bowl and completely walked away from us. We left the store. Maybe Lowes should put their people on commission and see how much more product is moved!
February 10, 2008
Employee discriminating!
I was treated in such a discriminating/chauvinistic way by a Lowes employee in the Plumbing Dept at the Brandon, FL - Causeway Blvd store yesterday. It all started when I asked for a bar sink drain, Casey (the employee) made me take the sink out of the box so he could see the drain size – I was buying the bar sink also. I was trying to explain what I needed and his answer was ‘ I have no clue what your talking about’ so I decided to forget about explaining and proceeded with the next part I needed.

I had a plumbing fitting which I was told I could easily find the elbow & pipe at any Home Improvement store and Casey tells me it was a special fitting and Lowes didn’t carry parts for it. I told him what the other store told me so he walked over to the PVC aisle and gave my part to another employee and asked him to serve me while he continued on to go help another customer (a man). Why he did that? The other employee got my elbow & pipe right away without any problems.

I was with that other employee checking on another part for a hot water tank when Casey arrived listening to our conversation when he say ‘ You will run hot water in THAT THING’. At that point, I was so offended, I looked at him and told him ‘That THING happens to be the 2.5 Gallon Hot water tank Lowes sell’ and I proceeded to walk away.

I was so offended by his attitude and being treated that way that I left. I didn’t want to chance going into the lumber department and be treated the same. I went to their competitor and spend my money there.

Women, beware shopping at that store!!!
February 9, 2008
Freezer broken, service refused!
I bought a frigidaire side by side from Lowe's circa June 2005. what a piece of junk. The Freezer is now quitting intermittently. The Service people refuse to fix it because it is intermittent. Lowe's acts like they have nothing to do with it.. I am irate. If this is not cleared up in short order, I will trash the unit and spread as much ill will as possible over this incident. I will never buy another familiar american brand again. I will instead buy LG, Bosch, or Braun, where the word Quality still seems to mean something.

I have little doubt this is a direct result of corporate greed and outsourcing. Shame on Frigidaire for trashing what was once a proud brand name.

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