Aug. 12,2007 we purchased and brought home an unassembled 4-burner Perfect Flame gas barbecue with an infrared burner. When we were going to put it together there were no screws, nuts, bolts with the appliance. We went to Lowe's to get the needed nuts and bolts we manager of the grill department told us this unit was never sold unassembled and they would take it back and give us the unit already assembled. SO we went back home and trucked the extremely heavy parts to Lowe's. We were refunded the money and re-purchased the same model, arranged for assembly (free) and paid for delivery ($75) . When the grill came -- it was the wrong grill! It was a natural gas model. SO we had to go back to Lowe's and tell them whereupon they told us they would pick it up and deliver the correct one. It has been three weeks and the wrong grill is still here. It turns out they first have to pick up, log it in, then deliver the model we had actually purchased and the delivery service and the store could not get their scheduled together. So BOO to Lowe's for incompetence and slow service and making this customer very unhappy and unsatisfied and a non-returning customer.

We purchased a Washer and Refrigerator from Lowes. About a month after purchase the refrigerator stopped cooling. We called Lowes service and they took a two days to get someone to look at it. When the (contracted) repairman came, he said there was a part required and it would take a week to get it. AND that we had to defrost the machine, since the problem was a defroster part.

This meant, of course, that we would lose all our food in the refrigerator.

We called Lowes to get this resolved in a more timely manner, in a attempt to save the food. Lowes showed some sympathy, but just threw up their hands and let it stand.

THEN the repairman called and said the part they ordered from the manufacturer arrived broken and that a new part had to be ordered.

ONE WEEK later, the repairman had not yet called to install the new part, so we called Lowes again. And got a shrug... tough cookies. So I called the manufacturer. They sent a person out the next business day, he opened up the frig, opened a panel, removed the old part, put in a new part and left. 30 minutes TOPS and it was fixed.

Lowes did NOT:
Make any serious attempt to repair the problem.
Follow up on the problem.
Must not screen their subcontractor repairmen very well.

I will never buy from Lowes again.

After deciding to replace our kitchen counter we chose to purchase and install with Lowes, a solid surface Formica product.

The contractors came to install and despite the very tight fit of the counter in our small kitchen everything went well- at first glance. Upon further inspection we noticed they had cut the backsplash approximately .25" short, a noticeable error.

We decided that we would rather be reimbursed for the cost of the backsplash we paid for rather than have the contractors come back and reinstall (we believe further and perhaps worse damage could result from removal of the backsplash and we simply do not have anymore time to devote to waiting for contractors to show up to fix problems that should have been done right the first time.)

We called Lowes who then sent the contractor out to verify the complaint. We were told by Lowes that our only option was to replace the backsplash. They would not honor our request for money back.

Additionally, we had problems with the contractor lying to Lowes (and, of course, the manager at Lowes believed the contractor)- the contractor had stated we refused service during their visit to inspect the unsatisfactory work- this is untrue. They came nearly two hours late for the appointment and did not even have a new backsplash ready to install at that time, HAD that been what we wanted to do.

We were treated rudely and we were not given what we paid for. I paid for a job done well, instead I have paid top dollar for an uneven backsplash.

I don't have the time to wait for another appointment with incompetent workers, I simply want a portion of what I paid back in compensation. I am extremely disappointed. I purposely chose to use Lowes because I thought a large company would protect us from getting abused by contractors, unfortunately, I've found out Lowes at the heart of contractor fraud. I will not be using Lowes again until this has been problem has been corrected.

Today my countertop still is unfinished and I make sure to let visitors know exactly what company we worked with on the project.