My boyfriend and I went to Lowes in Lumberton, NJ on Friday night, May 6, 2011, to purchase a gas dryer and have it delivered and installed. We found a dryer we liked for a decent price, but the Lumberton store told us they were an electric only story, so they sent us to the Lowes in Maple Shade, which is a gas only store. We drove down there immediately. They didn't have the model we saw at the Lumberton store in stock and said it would be 7-10 days to have it delivered (the Lumberton store had told us 3-5 days.) But we picked out a similar model and arranged to have it installed that weekend, Sunday, May 8th. As we paid, we asked what time the dryer would be delivered. The check-out person told us "in the morning" but couldn't give us an exact window. On Sunday morning I called to ask what time it would be delivered. The phone rang for several minutes before someone finally answered and told us "10 to 2". My boyfriend and I had to be at a mother's day barbecue at 3. We waited and waited, and finally at 2:20 I called them to try to figure out what was going on. Nobody could give us any details. Finally talked to a manager who said we were scheduled for 3-5, and had no idea who had told us 10-2 or why he'd told us we had that window. He also said we were supposed to have received a call the night before to confirm our appointment and tell us the window of time we were scheduled for. We never received that call. I finally left for the barbecue while my boyfriend stayed home to wait for the installers to arrive. He finally texted me at 4:30 to say they had finally arrived. And then called me around 5 to tell me they couldn't find the gas shut-off and that we'd have to hire a contractor to install it, even though we had paid Lowes for installation. The dryer is now sitting in our dining room, totally useless... Our next door neighbor lives in the same style condo as we do and had a gas dryer installed by Sears without any issues. Lowes has offered to come back out and try to investigate to see if they can find the gas shut-off and determine whether or not it's located somewhere they'd be allowed to touch it. I'm nervous for them to do anything with it considering they don't really seem to know what they're doing. Now we have to wait around for them to come back and pick the dryer up so we can return it and get a refund, as well as having to go through the whole ordeal of ordering, delivering and getting a dryer installed from someplace else--probably Sears since they seem to know how to install a gas dryer in a condo. This is such a frustration, I will never buy anything requiring installation from Lowes again.

.. what's with those disgruntled customers who are complaining about no military discount? You didn't earn it, it was simply a chain wide perk that they've deemed not fair to those who hadn't served. Rather, they have extended lower prices to ALL of their customers. While Lowe's and Home Depot do offer 10% off to all veterans, I, as a military retiree, will travel the 80 miles to the nearest Menards rather than shop locally at the other two builder's stores here in NE Ohio for Menard's better prices w/o a discount. Just a note, no merchant "owes" anyone anything, especially a vet. I didn't serve to get a discount. I earned my commissary and exchange privileges. If someone sees fit to give me a discount, I'll be greatful but it isn't a condition that I expect! But... I guess some are more mercenary than others.

I believe Lowes' stores are withholding rebates to save costs. I purchased Owens-Corning insulation at Lowes, Bradley, Illinois store and still have not received my $150 qualifying rebate check.

The rebate advertisement was posted across the insulation section, two salesmen helped me and pointed it out. One of them gave me the rebate forms along with my receipt, The insulation was delivered.

Two weeks ago I called the local Lowes and was given an "outside" rebate center fund for the store. At the rebate center, a Miguel, told me to fax my receipt to a fax number that was "not in service"! I called Lowes regional corporate office and they told me someone would call in the next two days; they never did.

I sent the same letter of complaint to the Lowes corporate office, the local store, the rebate processing center and have received no response. It is now two months later.

I am going to pursue this money owed me with no limits imagined. I am leary of Lowes and will not shop there again. There are plenty of competitive stores carrying similar products in the area and I will make a point of telling their management why I am shopping in there stores -- what Lowe's did.

In each and every conversation with anybody, I will impart the doubt in each person's mind in a way to be drawn from memory banks to not shop at Lowes and will continue to post online my complaint against Lowes and its practice of skimming.

I filed an application with this Lowes for a part time customer service position in the gardening department. I immediately received a phone call for an interview appointment. The interview went well (I thought), but after talking with the store manager. He went in to discuss something with the HR manager. The store manager then came out and told me they only had cashier positions open. I was only interested in the customer service position. If I had known only cashier positions were opened I would not have applied.

I plan to take the matter up with my family - two of which are lawyers. I also will enter this complaint with all the employment websites.

They started installing our kitchen in April, '05. It is January, '06 and it is still not complete.

They cannot get the order correct. We are still missing pieces. The installation department has forgotten about us.

Our sales person, Scott, has never called to follow up - he took his money & ran. I am now trying to get help from Lowes corporate office and local attention to the matter.

This is the worst customer service I have come across in a long time! I would recommend anyone looking for kitchen renovation in the South Tampa area to stay away from Lowes and go to Home Depot -- I wish I had!