Please forward this comment to the REGIONAL Manager for the Bluffton, SC Lowes: On Thursday, Feb. 24, 2011, approximately 12:43 PM I was attempting to purchase a large quanity of bulk outdoor garden supplies for a pending job. There was only one register open in Outdoor garden so I proceeded indoors with the large batch of mulch and informed the manager at the front desk that there was only one cashier on duty outside and at this time of year there are a great number of customers. He said he was "doing his best" to correct the problem. I informed him that this has been a problem at this store FOR YEARS and it's time that "his best" actually resulted in a change for the better. I then proceeded with my large bulky cart to the checkout lane indoors just as a storewide power failure caused the computers to crash. I was unable to proceed with my order and left. I was unable to do the work which I had intended to do with those supplies. Had their been two cashiers on duty in the outdoor garden checkout during this busy early spring season I would have been able to check out prior to the power failure and do my work. This repeated failure to address this critical issue has once again, as it has repeatedly in past years, cost me time and money. I do not want to hear another apology from a store manager. What I do want to hear is a statement from the REGIONAL MANAGER explaining to me what steps he is taking to assure that this situation is not repeated again as it has so many times already. I am also posting this complaint at online web sites regarding Lowes customer performance.

I was charged a sale tax on product delivery made upon the front check out. I received a printout from the cabinet specialist that gave me a different total of $259.54. The front end manager said Lowes always charges tax on your delivery service.

Is this correct???

If so, then the computer printout at the cabinet desk should state this. My register receipt total was $264.38. What is the correct amount? I could not ask a store manager because both of them are on vacation!!! At the same time.

We purchased cabinets from Lowes in 2005. It took until 2007 to complete our kitchen. We were told they would make it right then make compensation for this mess. We spent $16, 000 and they would only give us $5, 000 for waiting 2 years on a kitchen.

We will never purchase from them again or recommend them. The cabinets were Craftmaid. They were delivered with holes and scratches every time. The first brand was Shandoah and they were also junk.

Now we are going through the same thing to get them to release the $5, 000 they promised.

Buyer Beware!

I purchased a Bravo Maytag Electric Dryer from LOWES. Because of space limitations I need to have the vent exhaust come out the side, not the back. The seller (LOWES) does not provide installation services for the dryer VENT BECAUSE THEY DO NOT WANT TO INCUR THE LIABILITY. I called Whirlpool/Maytag - response we do not install the dryer or the dryer vent, period. No guidance. FIVE HOURS later I learn after many telephone calls and internet searches that there is a vent kit to install vent in the side and that it comes with instructions. The Whirlpool/Maytag person I spoke with, at length, knew nothing, offered no help, no guidance. What is the point of asking for a model number and serial number when you can’t take the time to give basic information as to WHERE TO FIND HOW TO DO THE VENT yourself !!! Whirlpool/Maytag will not install AND do not have the sense OR simple common sense to tell a customer how to do it themselves. The installation book that comes with the dryer is NOT helpful!!! Your customer service STINKS!!! What good is a dryer you can not get installed. Are these people crazy?
IF THIS IS SO COMPLICATED THE COMPANY CAN NOT HANDLE IT WHY ARE YOU SELLING THIS PRODUCT . . SURELY NOT FOR DECORATION. I HAD DEALING WITH STUPIDITY AND GREED. THE COMBINATION DRIVES ME UP THE WALL!!!

On October 29th, 2010 my wife and I went to Lowes at Gordonsville, Va to upgrade 0ur existing cabinets and design to solid oak. At the same time, we were looking for hardwood flooring for the kitchen, hall and living room. Before we left, we left behind almost $10, 000 for Pergo flooring, custom honey oak cabinets with the large matching trim and a counter top w/sink.

In the second week of November, we received a call that our cabinets would be delivered on Nov 22nd. That weekend, we gave our cabinets and carpert to a young couple in our church which
left us with the old counter top and sink on two saw horses and no flooring.

The right cabInets came in but they were too tall. I called the manager at Lowes and he told me, "I am all over it" he assured me over and over again, we would have our cabinets by Christmas. Didn't happen !!!

We went to the manager in January and he gave us the same song and dance about how he had ordered our cabinets and we should have had them before Christmas. I went outside and called the cabinet people to only be advised that a lady from Lowes had cancelled our order on December 9th. (says a lot for the truth and veracity of the manager.) . We were furious, it seems she was "Going to design something we might like betters !!" We ordered what we wanted and had authorized no one to change our order.

I called the corporate office for Lowes in NC and got a lady named Julie and told her about all of this and that I wanted the name and address of the top dog. She told me it was a Robert Niblock.
I sent Mr. Niblock a six page letter which was signed for on January 10th at corporate.

About then, A fellow named Thomas called me and started on me for making the complaint and that the whole thing was our fault for cancelling the order and wanted to argue with me to the point I was ready to hang up on him. I asked him to show me a contract I had signed since the original one with the right cabinets on 10/29 ?
This never happened or anything cancelling our order. If our order was cancelled by us, why did we not get our money back so we could go someplace else ?

Since then, the proper cabinets were ordered but without the trim so the trim and the cabinets were not a match. I guess Mr. Niblock and Thomas did not have enough horsepower to make sure our order was right. We ended up with some trim from I do not know where and it doesen't match . I called Julie and got nowhere other than that Thomas and the store manager would meet with me to "make thing right ??"

Next came almost $5000 worth of Bruce custome flooring in the
gunstock finishe. Of course the flooring was ordered but NOT the matching stair nosing. Of course good old Thomas sent the installer down to Lumber l Liquidaters in Richmond for the stair nosing that doesn't match.

And of course, the delivey of our counter top was screwed up too. All of this was known by corporate who could care less.

We got our counter top we purchased on October 29th installed yesterday, exactly four months later !!!

Thomas then has the gaul to call and wanted to meet with he and Troy at the store to "Make things right!!!" I told him I did not want anything from Lowes and how much suffering we went through by missing, Thanks giving and Christmas with our kids and the fact that nothing we had matched and the way he and Lowes had treated us there was nothing to make this right and hung up on him.

Again, we want nothing from Lowes but I would like to take this time to thank Mr. Robert Niblock and Lowes corporate for screwing our lives up. We are not rich but are elderly and we cannot go through this again.

They seemed to think it was funny when my wife was standing in the cabinet section crying.

PT and Diane Spencer
Louisa, Virginia

PS, we have all of the emails, documents and dates and times to back this up.