Lowes

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1 stars
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Category: Lifestyle

Contact Information
New York, United States

Lowes Reviews

BAD FREEZER February 12, 2011
Frigidaire Freezer
Purchased a $700 upright Frigidaire freezer on 1-1-2011, had it delivered on 1-8-2011, stocked it with over $1000.00 of food and less than 3 weeks later the entire computer system was blown on it! Lowes return policy sucks-now its a 7 day return policy instead of 30 day. We had to contact figidaire for the repair--which we are still waiting for. Lowes does not stand behind their products and has terrible customer service. To top it off, the repair company that Figidaire has sent out is based over 5 hours away and does NOT stay on schedule or call with updates-instead your left to just sit at home and wait. This repair company is called A & E Factory Service, who claims that they can not contact repairmen to ask when their approximate arrival time will be! Just completely APPAULED and severely DISSAPOINTED --Will NEVER purchase appliances again at LOWES and especially FRIGIDAIRE!!! Warning to all----SAVE YOUR HARD EARNED MONEY!
Jwdooley February 11, 2011
Overcharged for door installation!
I went to Lowes to purchase and have a cliding glass patio door installed. The door was priced about right and the estimate including install was about $435. but somehow I ended up with a bill for over $1000. I called the store manager and have not heard back. It appears that I was charged almost $700 for an install that was standard and took the two men who came under two hours to complete the replacement. I saw their invoice and it gave them $125 for their work installing the door. Beware of using lowes. I found this prohibitively expensively and would not use them again.
John February 6, 2011
employees/consumers
Lowes is a terrible company to work for. Many part time employees yet have no oppurtunity to go full time. A few good managers but the main manager of store is terrible to deal with and just outright rude!!! Never have i worked a job I had to be cursed at by my boss~well until Lowes.Very thankful to be a man and never had to worry about it but I did see a few sexual comments being made to female employees. Maybe some Lowes stores can be great to work at but not this one. Getting any time off is all a matter of who you kiss up to. Kiss up to store manager you can get anything you want...for the rest of the employees well stay out of his way and lay low go to work do your job and get out! Addressed my concerns but got no where with it plan to find a new job as quicky as possible and don't feel an unhappy employee can be a productive employee~Loved my job but now seeing everything that goes on with management and seeing the true colors dont feel I can work there myself and endure the verbal abuse and find it very hard seeing women having to endure sexual harassment and the sad thing is these other employees need their jobs and many feel they have to take it! Dont even get me started on the way they treat their customers...complain and they will give you a bogus phone number to call and laugh when you go out the door.
Chevymom53 February 4, 2011
Bad Machine, Bad repair service, NO SHOW
The worst service contract ever, the worst repairmen working for Lowe's. had service call today. Finally got ahold of co said they will be here today.The guy called at 245 pm, and said lost how do i get to your place. 5 min away. Its 6:10 pm Not here. I am pissed. Plus had to rescheduled for Tuesday, clothes in washer wet. I am so mad. Didn't have balls to call and say still can't find you. J & M appliances. If they schedule call for them SAY NO.

Now have to try another company..Also no pay to miss work
Marc G February 3, 2011
Doesn't honor rebates
I recently purchased a GE appliance from Lowe's. The sign stated that the appliance qualified for a $50.00 rebate, which was part of my purchase decision. The clerk had difficulty getting the rebate form to print, and I had to wait. I submitted the rebate, and now I get a letter that the rebate was only for a pair of appliances.

The sign did not say pair. The salesman sold me one appliance and stated the rebate applied to the appliance. The cashier had to get the rebate form from a separate computer. All of the above with the understanding that it was for the washer alone.

I called the number and was blown off, and told that the only rebates are for pairs of appliances.

This was a deceptive practice. I will not purchase anything from Lowes ever again, and suggest that no one else gets scammed like this either.
Stanley P February 3, 2011
Drug use in store
I have been working for a remerch company (mallard group) for around 7 years. now and recently found out that they will be doing a criminal back ground check and there remerch employees.

i feel this is a great thing to do. my company has been sending bad people to are crews lately. peolpe that have been in prison, people who do drug, and just your everyday trouble maker. my crew lead has had to fire plently of people of this crew for those reasons. i am very surprized that lowes corp lets these remerch company just hire anyone in to these stores.

i would hope lowes corp will take care of these problem so my family and i could shop in these stores.
Dmoore132 January 29, 2011
Lousy extended warranty
I bought a Whirlpool side by side four and a half years a go. Still "supposed to have a warranty".This appliance has a meat bin in the freezer that is to narrow for the rails and when you try to pull it out it drops off one rail.I know you're thinking why now are you doing something about this problem.Truth is its a situation that only requires using the pull out the drawer two or thre times in four years to clean it.But the main thing is its still under warranty.I've been jaw boning Lowes and that half a**s company that handles their warranty coverage(Sevice Advantage) They're telling me that its a cosmetic issue.I talked to Whirlpool about this and its to late for them to do anything(whatever happened to goodwill service).They also told me its a cosmetic thing.The lady also told me its a common practice for appliance dealers to steal parts from one refrigerator to go on another one.Lowes warranty ***.
Jayshow January 21, 2011
Fail on delivery
From the start to the end of my experience in ordering GE Profile range and range hood, Lowes dropped the ball. I shopped online and ordered those items by phone from our local store; the person in appliances told me I'd get the receipt in the mail; it never came.

If only that were all; the first attempt to deliver the range by the agreed date failed; it was rescheduled for three days later. As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me.

Two days later the installer arrived. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. I come from the back room to a house full of noxious smoke, ash and embers on my kitchen floor, and a box on fire in my front yard. The house still smelled like an incinerator two days later, and the back burner was ruined with melted waxy material permanently scorched on.

Of course, Lowes agred to replace the range. When I hadn't heard from them about a delivery date for that, and it was time to pay the credit card bill with the charge on it, I worked with my credit card company to do a chargeback. Having their money taken back finally got their attention.

However, here I still sit, 48 days after first ordering this item, waiting fo them to deliver the exchanged range. They said it would come in the morning; at 11;30 I called delivery, to find that a "glitch in the system" kept it from going out.

Despite the individual efforts of some people I worked with there (and you never of course work with the same person) to sincerely make thing right, I believe that LOWES is really the glitch in the system. Shop Menards, shop Home Depot; just please, don't give them your business!
Robert Daley January 16, 2011
out of stock tool
I bought 2 Cobalt Multi drive wrenches w/inte product no.105129 on December 19, 2010 and I was told there were 6 in stock so I bought 2 of them using my Lowes charge card. I called tghe store 1/13/11 and they told me they are still not in stock. Now this was my third call for theses items that were a christmas gift. My was I told they were in stock and not reserved for me and also my did I ALREADY PAY for these item and not received them. I feel Lowes has let me down GREATLY. I have spent thousands of dollars in this store and other surrounding Lowes stores. I feel at this time I should receive the tolls and also be compensated for the delay and also being lied too
hooray4 January 14, 2011
lows warranty
Warranty refused to cover transmission belts even though Troybilt manual tells consumer not to repair transmission themselves and to take to authorized dealer for repair.Just because they put cheap belts in transmission and then won't accept to pay for repair because its a belt.

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