We bought our new home in June 2007 and needed blinds...then we made a huge mistake. We went to LOWES!! Since then we have been working to complete our blind order. After 5 visits to our home and multiple installs due to poor performance from BALI the manufacture we still are not finished. Four of the blinds are the wrong size and now BALI and LOWES are dragging their feet to make right the order. Now we are caught in a fingerpointing extravaganza and our blinds look terrible! The install dept LOST all our information pertaining to measurements, etc. We had to provide it back to them. The LOWES install dept and the installer (contracted out) are incompetent. The installer put the blinds in and didnt even mention it was the wrong size by about a foot and a half at the bottom. It was completely obvious this one blind was too big because it was stacked up at the bottom of the window. They have measured 4 times and still cant get their act together. Now BALI does not want to replace the blinds that dont fit even thought WE PAID a $35 measuring fee at the beginning to make sure we wouldnt have this problem. According to our contract they are under warranty still. We filed a complaint with corporate and submitted a poor rating on their company survey via mail but it still didnt do any good. If they dont fix this situation soon we with have no choice but to do a total tear out (if the scammers will allow it) with refund or hire an attorney. Please dont use this company for your home improvement needs especially if they try to seduce you with 15% off sales and a two week install. The money is not worth the stress and its now 8 months later. Cant say much better for BALI. Their product is inferior compared to Hunter Douglas. You definitely get what you pay for. Theres a special place in Hades for LOWES!