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[email protected]
August 20, 2010
RON BEAVER
To whom it may concern. I'm the owner of Twin City Remodeling and all my businees go'es through LOWES, 3 months ago I had a remodeling project going on at cost of 27, 000.00 when it was time to do the painting, the paint came from LOWES, MONROE LOUISIANA at that time the paint was all there and was correst when we were complete with that phase of the job we proceed to finish the rest of the project. the job was completed when the home owners did a walk through they had notice some painting needed some touch up, at that time I went to LOWES and picked another gallon of paint, and yes I broght one of the cans of paint to the store that had the formula on it, the gentleman proceed to mix my paint, and ask me if i wanted the old can and said i did'nt need it. So i went about my way, and brought the paint to the job site which at that time one of my employees proceeded to do the touch up on 2 walls, about 2hrs. later i went to look at the work that was done. At that time, I notice the paint was the wrong formula, So i took pictures of the work and brought it to the attention of the Manger at which time he just gave the paint for free, Now I was very unhappy, and angry because now i have to repaint both walls and pay the labor and the time i was losing. Now the cost to do this was$297.00 and feel that LOWES should be held responsabile for the cost i had to eat. Now i would really like to hear from someone by phone and get the problem resolved. NOW problem#2 this project was started on8/10/2010 and this time it was ceramic tile job and LOWES sent the wrong flooring out, at that time we/TWIN CITY REMODELING installed the floor later that nite the home owner called me to inform me that the ceramic tile was the wrong one so at that time it was to late that nite, and the next morning i went to the homeowners and the boxes with the item number did.nt match the numbers on my sales ticket, so i went to LOWES and ask to speak to a manger and explain to him what had happen, by showing him my paper work, and the tile and box # LOWES Manger refunded my money for all tile i had left and that was already down, that was it . Then i had to buy the correct tile. Now I really dont that the way u should thay, do you.So now i'm out that money because we had to remove the til that already strip the floor back down and start all over.After that it cost me money, and labor double the amount off that . Now I'm out a total of $667.81 which I should'nt be .So now I feel ur company should reimbure my company a TOTAL FOR BOTH JOBS IS$964;81 I feel that is far. Now u do realize I have picture's and paid receipt that can back all my evindence .If we can resolve the problem i will be happy and will continue my buisness with Lowes. THANK YOU RON BEAVER OWNER OF TWIN CITY REMODELING MY # IS 318-957-2217
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