Delay delivery of LPG cylinders.

Respected Sir/Madam,
I am the customer of Indan Gas through Puneet Gas Service (Agency Name ) address- Plot No.132, Pocket-F-2, sector-16, Rohini, Delhi-110085, facing lot of problems regarding booking & Delivery of cylinders as under:
1. Most of the Telephone numbers are not available/ not in working order as printed on their Cash Memo, in other gives engage tone.
2. Approximately after Half to One Hours continuously dialing if we connected then representative who sitting there, “Hold the Line” and they consumed approximately 15 to 20 Minutes to book the LPG.
3. On dated 26.06.2010 at 10:00 A.M a gas cylinder was booked against the Cust. No.PG-26658 through personal visit on above cited gas agency.
4. Till date (30.6.2010 at 6:30 P.M.) no response is initiated by the agency. This is the routine matter.
There for it is humble request kindly look into the matter & take necessary action.
Ramesh Kumar
G-2/31, Sector-15, Rohinin, Delhi-110085
Phone-011-27850694

From
C. Gowri -LPG Consumer No. 15634
R. Shanthi - LPG Consumer No. 15819
N. Sivakumar -LPG Consumer No. 21583
V. Alagesan -LPG Consumer No. 7322
Srinivasan -LPG Consumer No. 30283
S. Pragasam -LPG Consumer No. 27224

We are the customers of Indane Gas and the same is distributed through M/s. M.V. Enterprises, N.M. Road, Avadi, Chennai-600 054. Presently whenever we book for the cylinder, the responses are very bad. The refill is not supplied to us even afte 2 months from the date of booking the refill. Though the roads leading to our area as not bad, the Loadman doesn’t take care to come and deliver the refills.

Whenever we try to register for the refill cylinder over to phone of M.V. Enterprises, (26556515, 26555865 and 26551554) is not at all attended by the Staffs of the Agency. When we go personally and the complaint about delay the supply of refills, there is very poor response and the Staff avoided replying. But the Bill is made immediately in front of us the refills are not distributed to us. We have personally seen the Loadman selling the refilled cylinders to non-customers of Indane and also selling to the tea shops at higher rate.

It is well known to you that, few months back many of the customers of M.V. Enterprises had gathered before the Agency and also involved in “Road Roko” and subsequently after the intervention of Higher authorities, the same was given-up the public and compromise was made stating that, “In future there will be not any delay in distribution of LPG”.

But the same attitude is adopted by the Agency and the refill cylinders are delayed abnormally. In this regard, when we called the Indian Oil Corporation Toll free numbers of 1800-2333-555 & 155233, we were abused by the M.V. Enterprises staffs for contacted the IOC. This attitude hurted us very much and presently we are helpless.

We now humbly request you to kindly intervene in this matter and make necessary enquiries once again and settle the issue. If your team does so, they will come to know many irregularities going in this Agency. Before the matter goes serious we request you kindly do the needful Sir/Madam.
Thanking You.
Devanand, 9884727390

COOKWEL GAD SERVICE LUDHIANA A DEALER OF INDIAN OIL GAS DELIVERED A LEAKED SYLANDER AGAINST THE CONSUMER NO 030174. COMPLAINT LODGED ON 9/03/10 WITH THEM COMPLAINT NO 1 OF THAT DATE BUT NOT ATTENDED TILL DATE ON 30/03/2010 EVEN AFTER SEVERAL REMINDERS.

I had Booked for the refilling of LPG cylinder on dt. 05/02/2010 but yet today on 24.02.2010 there is not any response and nobody ready talk to us from the distributor of M/s. Adlakha Gas Agency Faridabad. Phone is Always Busy. Even in Holiday. If ringing they not pick the phone otherwise this was busy

Please give appropritae action for Adlkha Gas Agency Faridabad and inform them to delivery the cylinder in time and also they pick the phone regularly.
My connection No.23605