Dear Sir
we are very soory to informe you. I have some complaint received from consumer against Nirmal Gas Services . Consumer flame the charge on godowan incharge . loose weight of sylinder and late delivery .
Please take the action.

consumer No. 240 Booking Number 121
Con.1124

Dr Naresh Choubey

To<br />
SRI MRINAL ROY, <br />
EXECUTIVE DIRECTOR (LPG), <br />
INDIAN OIL BHAVAN, <br />
G-9, ALI YAVAR JUNG MERG, <br />
BANDRA (EAST), MUMBAI.<br />
Email- [email protected] <br />
<br />
Problem facing In Gas Booking / Not picking phone<br />
<br />
Dear Sir, <br />
<br />
At the outset I take this opportunity to inform you that this is not a complaint but this is a prayer / request of your customer for better & smoother service. In Howrah, West Bengal, at Chaterjeehat there is this gas agency Chatterjeehat Gas Services authorised dealer for Indane Gas from which my family is being supplied LPG in the name of my father (Consumer No. – 41632) for domestic use. Nowadays most of the time they are keeping their phone aside and so customers get either phone busy or dead message. I've personally seen that, I called from mobile while standing there and it gave message saying number is busy but there was no one on phone. <br />
<br />
They had been supplying us uninterruptedly & smoothly since the inception of their dealership and we had no complaints about them. But unfortunately since last few months they have become irregular in all aspects viz. booking, phone responding, delivery etc. Presently they do not take any booking over phone to their own phone number and we used to book in phone booking cell (23480697). On 16th November 2009 I made a booking in the said number & got a booking number (676 dated 16.11.09) with assurance of 7 days delivery. When today after 9 days I did not get the delivery I contacted to the number 23480697 and they surprisingly have intimated me that I have wrongly booked prior to my due booking date and for this reason my dealer has cancelled my booking. On my cross questioning they answered that they will not give any warning regarding our such mistakes and finally I was compelled to do a fresh booking (1063 dated 25.11.09) today with a burden of unnecessary delay of 9 days.<br />
<br />
My question / matter of surprise is that I commit my mistake that I have made my booking erroneously prior to my valid / due booking date but why the booking authority did not tell me about my mistake while taking it as today all are maintained under computerized networking environment AND why my dealer has not intimated me that my booking has been cancelled and I have to book afresh in spite of possessing my phone number in their record. Due to this tassel my family has already started suffering a 9 days delay in next delivery. Will my dealer compensate this delay? I do not know what to do.<br />
<br />
Do somebody really care about my prayer? or it's just another dustbin for complaints against any Govt organization?<br />
<br />
Please help your helpless customer. <br />
<br />
Thanks<br />
One of your helpless customers

They said that a one time fee of 69 dollars was to be taken out but they took twice the amount out of my child support debit card payment. so no Im not able to pay my rent. An order number was not gien to me now they say that they didnt take it off my card. and they dont know who took my money.

I had applied for a new LPG gas connection from Radha Govind Indane Gas Agency located at Kailash Nagar, Shastripark, New Delhi-110053. I applied on 11.10.2008. As per their policy, the agency will send a letter at my residence. With only that letter they can gave me a connection. But till today i didnt received any letter. on enquiry they told that they have send the letter by UPC.I am facing problem because of this. Kindly help me.

with regards
Brij

My consumer no is 37993 in Trilok gas agency, Adyar, Chennai. My refill request was registered on 18-4-08. When I have made atleast 6 telephonic/ personal enquiry and the staff present told me that it will be supplied within 2 days. But till 3-5-08 it is not supplied.

The staff were directed / told to lie to the customers and thus misguiding the customers. The reason for the delay is not told because of the mal practice going on?

This can go without the knowledge of IOC ?Concerned officers are keeping quite.
Staff are lying why ?

is it not alarming for a company like IOC...