Fannie Mae took our Mortgage away frm SunTrust and gave to Nationstar to Service in 12/2010. We were in a loan modification with ST but never heard if we were approved or denied the mod. We continued to make our reduced monthly payment on time and never missing a payment. In fact, we have never been late or missed a payment. Nationstar took over the servicing and immediately sent us demand letter stating that we needed to pay 28, 000 + immediately to avoid foreclosure. I explained that I have never missed a payment and they said their records indicate we had not made a payment since entering in to the Loan Mod. program on 4-1-10. I demanded a complete summary of exactly how they derived at this number. To date, I have never seen any accounting for this incorrect number. When I made our first payment in 1-15-11 to Nationstar they took what should be applied to P&I and applied to the 28, 000.00 they say we are in the rears for. Can someone please advise on what I should do. We want to stay in our home and again have never and would never miss any of our Mortgage payments. We qualified for the Loan Mod. according to HAMP guidelines
but were never informed where we stood with Suntrust. Nationstar said fannie Mae took from SunTrust because they were NOT servicing our account according to HAMP guidelines. Why are we being penalized for what Suntrsu failed to do? How do I get this handled?
Thank you
LR